Consumer roadshow 2017
Jan 2017 - Ombudsman Services on the road
January 2017 marks the start of our nationwide consumer roadshows. We’re taking our promotional van (Ombudsvan) into the heart of local communities and touring local shopping centres. Our adapted van will be decked out with promotional materials, a plasma screen and laptops so that we are ready to log consumers complaints on the spot. Ombudsman Services' operational colleagues, who have a raft of experience in complaints handling, will be on hand to listen to your issues, log your complaints and advise of the next steps in the complaints process. Their route around the country will take them on a whistle-stop tour of the North West, the Midlands, Yorkshire and the North East.
Ombudsman Services is the largest multi-sector ombudsman in the UK and a not-for-profit organisation which operates at no cost to the public purse or to consumers. Last year, we handled over 95,000 complaints in the UK.
Chief Ombudsman, Lewis Shand Smith, says: “It is important people know their consumer rights and don’t put up with bad service. Complaining should be an easy, hassle-free experience - if you are still in a dispute with a company after eight weeks, Ombudsman Services can look into the case for free and provide a resolution.
"If you feel like a company is not listening to your complaint or you are not sure about how to go about raising an issue, come down and speak to us at our roadshow. We will happily talk you through how to complain and we can register a complaint for you there and then."
Feb 2017 -Emmerdale Actress supports Blackpool launch
Our roadshow got off to a great start in Blackpool, with the help of Emmerdale Actress Gemma Oaten and North Lancs Citizens Advice. Videos from the event are available to watch here.
Mar 2017 - Soapstar joins roadshow team in Bradford
Half way through our roadshow – we were pleased to be joined by another soapstar favourite in Bradford, Adele Silva. Adele’s complaint chant is available to watch here.
May 2017 - Roadshow extended over summer
We have extended our consumer roadshow and will be visiting Wales, East Midlands and the South East over the summer. Check out our revised schedule of dates and locations. During the first four months of our roadshow we visited 18 locations across the North West, Midlands, Yorkshire and North East, engaging with hundreds of consumers face-to-face. We have been able to log complaints on the spot for people who have energy or telecoms issues that have been ongoing for eight weeks or more. We hope to help plenty more people in the coming months.