Age UK

Age UK aims to improve later life for everyone through our information and advice, campaigns, products, training and research.

Association of Residential Letting Agents (ARLA)

ARLA is the professional and regulatory body for letting agents in the UK.

British Standards Institute (BSI)

Publishes and proliferates standards and standardisation domestically and internationally.

Citizens Advice

Citizens Advice provides free, independent, confidential and impartial advice about your rights and responsibilities. As the UK's largest advice provider it is equipped to deal with a range of issues including debt and money, relationships, housing and consumer rights.

Energy UK

The trade association for the energy industry.

Energy Saving Trust

Offers impartial advice to communities and household on how to reduce carbon emissions and how to save money on bills.

Energy Saving Advice Line

Set up for business, it offers advice and guidance on the lowest gas and electricity prices.

Financial Ombudsman Services

Offers independent help in settling complaints between consumers and businesses providing financial services.


Gemserv work at the heart of the energy, environmental and water industries to offer a range of services to government, regulators and consumers.

Intellectual Property Office (IPO)

The Intellectual Property Office helps consumers' get the right protection for their idea, invention, brand or design.


Ofcom is the communications regulator. It regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.


Ofgem is the energy markets regulator. It has the primary aim to protect energy consumers.

PRS for Music

SAFE Agent

SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through client money protection schemes. There are several schemes in the sector operated by ARLA/NFOPP, the Law Society, NALS and RICS to which agents voluntarily belong. The scope of these schemes varies and you should contact your agent for full details of the scheme of which they are a part.

The Association of Residential Managing Agents (ARMA)

ARMA is a trade association for firms that manage private residential leasehold blocks of flats in England & Wales. It promotes high standards of leasehold management by providing advice, training and guidance to its member firms of managing agents

The Information Commissioner's Office

The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

The Money Advice Service

The Money Advice Service works with people to enhance their lives by helping them to take control of their money.

The National Approved Lettings Scheme (NALS)

NALS is the National Approved Letting Scheme. Any agent bearing the NALS logo meets industry standards for customer service as well as being part of a Client Money Protection Scheme and offering independent redress.

The Office of Fair Trading (OFT)

The role of the OFT is to make markets work well for consumer by promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive.

The Ombudsman Association

This site lists the ombudsmen and other complaint-handling bodies who may be able to help you, if you have a complaint.

The Property Ombudsman (TPO)

A free and independent service for buyers, sellers, tenants and landlords of property in the UK

The Royal Institution of Chartered Surveyors (RICS)

RICS is the world's leading professional body for qualifications and standards in land, property and construction.

Trading Standards

A local authority body which enforces consumer legislation.


Offer free impartial online and telephone comparison and switching service.


Consumer champions, they provide advice to consumers to ensure they get the best deal and value for money.

Resolver is a free online service and app that offers consumer advice and simplifies the process of complaining. guides you through the complaints process, helping you to draft letters and emails and record telephone conversations for reference. It records each step for you in a case file and, if your complaint remains unresolved after you've exhausted all levels, it sends an e-case file to you so you can decide whether you want to forward that complaint to us rather than having to call us and complete further paperwork.

To find our more, visit or download the app for free from the iTunes store or Google Play.


Remember to check your service provider's website for information on complaint handling procedures.
Please note that Ombudsman Services is not responsible for the content of other organisations’ websites.