Unhappy with our service?

We can only investigate complaints that involve allegations of poor service or performance, for example where we have:

  • treated you rudely;
  • failed to keep you updated on progress; or
  • caused unnecessary delays.

This is not about the outcome of your investigation. If you are unhappy with it please refer to the report which explains what you need to do next.

About you

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About your complaint

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What can we do to put matters right?

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