Consumer advice videos
The following videos include information and advice to help consumers who have a complaint about a product or service. We also have a YouTube channel where you can access more videos.
The Consumer Ombudsman
Often, we don't like to make a fuss when it comes to complaining. Some of us, like Doormat Dave, get walked all over. Or we can be a bit wishy washy, like Walt ... Watch this short clip to find out how you can be more switched on when it comes to complaining. Ombudsman Services: The Consumer Ombudsman is here to help.
How to complain about an energy company
Not happy with the service from your energy supplier? This guide from Ofgem explains how you can complain and get help and advice if you need it.
The Financial Ombudsman Service
What did we get from the Vikings? Which Viking words do we still use in modern language? And what on earth has a Viking got to do with an ombudsman? Watch this clip from the Financial Ombudsman Service to find out.