Join Ombudsman Services

Join us in four simple steps

1. Complete the online application form:

2. Download/print the proforma invoice and keep it for your records
3. Download, print and sign the deed poll
4. Send the deed poll and payment/proof of payment to our business development team

Email: applications@ombudsman-services.org
Post: Business development, 3300 Daresbury Park, Daresbury, Warrington WA4 4HS

Before you complete the online application form 

*If you are a NALS registered letting agent, a RICS regulated firm, a collective management organisation or a Green Deal provider please do not use the online sign up form. Instead, contact the business development team on 01925 430870 or email applications@ombudsman-services.org.

The application form should be completed by a person who is able to act on behalf of your company. We will require the following information to complete the application:

  • Who to contact at your company about financial and operational issues
  • Who to contact if we receive a complaint from one of your customers
  • Your company number and place it is incorporated in, if it is a registered (limited) company
  • Your annual turnover (communications companies only)

When you submit an application you will need to download and save two documents - the deed poll and the proforma invoice. We will also send you a confirmation email containing links to the deed poll and proforma invoice. When we receive the signed deed poll and payment for the correct subscription fee you will receive an email confirming that your application has been successful.

We do not provide a membership number but we will list your company's trading names on this site, along with a link to your website if you have one. A listing on this website is confirmation that a company has joined our scheme.

The deed poll

This is a key part of a contract between your company and Ombudsman Services in which you agree to our terms of reference and comply with our final proposed decision, which the consumer has accepted. The deed poll is a legal document which is enforceable in a court by the consumer or by us. The deed poll must be signed by a person at the company who has the authority to enter into a legally binding contract. For more information read our guide to completing the deed poll.

Subscription and case fees

For information on costs, take a look at our funding page or contact our business development team on 01925 430870 or email applications@ombudsman-services.org.

Annual turnover

We may need this information to calculate your subscription fee. You should include revenues from all domestic customers and all small business customers which spend less than £5000 per year (including VAT) with your company. You should include only retail and not wholesale revenues, even if the wholesale revenues relate to the provision of services to domestic and small business customers.