New business

Ombudsman Services is a private not-for-profit company. We have a strategic aim to seek new areas of business where there is clear consumer benefit, increased flexibility and resilience for the company. If you are interested in how we could help your organisation, sector or industry to resolve complaints, please let us know. To find out more about how we work with companies to provide dispute resolution read our good for business brochure.

The European Directive on Alternative Dispute Resolution - what it means for your business

Are you ADR compliant?

From October 2015 it has been mandatory under the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations for all businesses to signpost unresolved consumer complaints towards an approved dispute resolution provider. While it isn't mandatory to go on to use a dispute resolution provider, there are many advantages this can bring. To find out more about how we can help you improve your customer journey email