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Energy Complaint Form

Online complaint form

Consumer name and address

I am a:
Title:
Full name:
Consumer address:
Please select your address:
Address Line 1:
Address Line 2:
Town / City:
County:
Postcode:
Look Up Address
Daytime contact number:
Alternative contact number:
Email address:
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Third party address

Are you the person who has experienced the problem:
Please tick here to confirm you have permission from the consumer.
(Please Note: You will need to submit written confirmation as part of your supporting documents)
Third party address:
Please Select your address:
Address Line 1:
Address Line 2:
Town / City:
County:
Postcode:
Look Up Address
Daytime contact number:
Alternative contact number:
Email address:
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Your complaint

Name of member company:


View list of member companies
Reference with member company (if applicable)
or account number:
Type of Service that you are complaining about:


Electricity supply
Gas supply
Dual fuel supply
Feed in tariff
Electricity network
Gas network
Date the problem first occured:
Date you first noticed the problem:
Date you first complained to the company:
Tell us about your complaint:
Please include details such as:
  • 1. What is your complaint about?
  • 2. What have you done to resolve the complaint so far?
  • 3. What has the company done to look into the complaint?
  • 4. What would you like done to put things right? If you want an amount of money, please explain how much and why.
download an example (PDF)
Min 10 characters. Max 2000.
Supporting documents:
We will ask you to provide evidence to support your complaint. This might include:
  • Copies of letters to and from the company
  • Signed permission from the account holder if you're complaining for someone else
  • If you are a small business, we will need proof that you meet this criteria
Legal proceedings:
We will be unable to consider your complaint if there are any ongoing legal proceedings taking place.
Data Protection:
We comply with the Data Protection Act. The information on this form will be used by us to carry out our consideration of your complaint and, where appropriate, to offer a resolution.
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