Have you experienced poor service? Have a complaint you can’t resolve? Find out what your rights are as a consumer, and how Ombudsman Services can help.
When buying goods and services, you're protected by The Consumer Rights Act 2015. Here are some of the things you are protected against:
This means you can get help for these things if anything goes wrong. For more information about your consumer rights visit gov.uk
If the provider can’t resolve the issue or you’re not happy with how they have dealt with it, we may be able to look into your complaint for you.
We can’t deal with:
If we're not able to look into your complaint, or you want some additional advice about your consumer rights, you can access some more information from the following organisations:
The official body that provides free and independent advice about your consumer rights at any point during your complaint. Contact the Citizens Advice consumer service on 03454 040506 or visit the website.
If you have an energy complaint, the Consumer Service may refer your case to the Extra Help Unit if your supply has been disconnected, is at risk of being disconnected, or if you require additional support with the complaint due to your personal circumstances or the complexity of the situation.
Resolver is a free tool to help consumers raise and resolve issues.
Resolver also works with MoneySavingExpert.com, the UK's biggest consumer advice website, bringing together their awesome campaigning power with Resolver's focus on helping consumers raise and resolve issues.
Consumer champions, they provide advice to consumers to ensure they get the best deal and value for money.