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Later in life guide

Later in life - know your energy rights!

Later in life guide 

In conjunction with Age UK we’ve developed a ‘know your energy rights’ guide. It contains advice and information to help those in later life to make the most of their energy, to stay safe during winter and to know what to do if things go wrong. The guide is available to download by clicking on the image below. It is also available to download as a standard and large print PDF. 

 

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Later in life leaflet

We've also developed a leaflet which includes six simple steps to complaining. We resolved 39,821 energy complaints in 2015 - we can help you too.

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In the news

Older energy customers vote with their feet – and switch
More than three-quarters of older people (aged 65 and over) in the UK have switched energy supplier at some point, making them some of the most active consumers in the energy market. New research by the Energy Ombudsman, the sole provider of alternative dispute resolution (ADR) in the energy sector, reveals that older people are voting with their feet, with nearly four-fifths (78%) saying that they have switched energy supplier in the past. 
But the energy industry does still have issues in catering for older customers, with a significant minority, estimated to number over 300,000, choosing not to complain when they have a problem* and nearly a quarter (24%) saying they feel intimidated at the prospect of calling their supplier.  

Our research reveals more than three-quarters of older people (aged 65 and over) in the UK have switched energy supplier at some point, making them some of the most active consumers in the energy market. But the energy industry still has issues in catering for older customers, with a significant minority, estimated to number over 300,000, choosing not to complain when they have a problem and nearly a quarter (24%) saying they feel intimidated at the prospect of calling their supplier. Read our press release to find out more.

Further help and advice

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