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Letting and Managing Agents

Letting and managing agents

National Approved Letting Scheme (NALS)

If you have a complaint about a letting agent which is a member of NALS, the National Approved Letting Scheme, we may be able to help.

You should first check our list of participating companies to see if the agent has signed up to our services.

Click here to check the list of participating companies

NALS provides peace of mind for tenants and landlords. It offers an independent licensing scheme. This means that consumers can have confidence in any firm using the NALS logo. NALS members must agree to:

  • meet defined standards of customer service;
  • be part of a Client Money Protection Scheme;
  • have a written customer complaints procedure offering independent redress through an ombudsman;
  • have current Professional Indemnity Insurance; and
  • have a designated client bank account

These requirements, and service standards, provide protection and security for both the tenant and the landlord.

More information about NALS is available on it's website. Click here to visit the NALS website

UK Association of Letting Agents (UKALA)

If you have a complaint about a letting or management agent which is a member of UKALA, the UK Association of Letting Agents, we may be able to help.

Click here to check the list of participating companies

UKALA provides peace of mind for tenants and landlords. It offers an independent licensing scheme. This means that consumers can have confidence in any firm using the UKALA logo. NALS members have:

  • defined standards of customer service;
  • a Client Money Protection Scheme;
  • a written customer complaints procedure offering independent redress through an ombudsman;
  • current Professional Indemnity Insurance; and
  • a designated client bank account

These requirements, and service standards, provide protection and security for both the tenant and the landlord.

The UKALA Scheme Rules and UKALA Code of Practice are available here.