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Media OS


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Press enquiries can be sent to or call 01925 431 029


Have we recently resolved your complaint, or given you advice that helped you to sort out your complaint? 

Would you like to share your experience with others?

National press and media frequently approach Ombudsman Services, looking for consumers who want to share their positive experiences of getting their complaints resolved.  If you are willing to share your experience with our press office, please let us know. Send an email to: quoting your name and case reference number. 

Advice and stories

You can see examples of the work we do to resolve complaints by looking at the relevant sector pages:

Supporting improvement
We work with the companies that join our service. We may offer one-to-one support or provide industry wide advice. We can help you to improve service delivery and improve complaint handling

Supporting improvement

We work with the companies that join our service. We offer support and provide industry wide advice. Our aim is to share lessons learned and our experience of complaint handling to help companies improve service delivery and complaint handling for their customers. We issue quarterly sector specific newsletters to participating companies.

To read the newsletters Click here

To find out more about how we work with companies to provide dispute resolution see our corporate brochure "Working with Ombudsman Services" 

To read "Working with Ombudsman Services" Click here.

Annual reports and customer satisfaction research

To read annual reports Click here.

To read the research reports Click here.

Contact details

If you are a member of the media you can contact us as follows:

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