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About the Ombudsman

Our job is to resolve complaints from consumers about the companies that participate in our services.

We investigate complaints fairly by listening to both sides of the story and looking at the facts. We will decide what action, if any, should be taken when companies participating in our services and their customers can’t agree.

Consumers are not charged for using our services.

We offer a flexible and affordable model of dispute resolution and we work with the companies that join our service, to offer resolutions to their customers

More and more companies and industries are choosing to offer independent redress to their customers.

By participating with Ombudsman Services you show your customers that you take complaints seriously – it is a mark of quality.

If you would like to know more about how we can provide dispute resolution for your business sector visit


Is the service independent?

Yes. It is essential that we are independent from the companies we handle complaints for, from regulators and from consumer groups so that people can trust us to be fair. It is a key role of the Board to make sure we remain independent. We are members of the Ombudsman Association click here for more information.

Other sectors that we handle complaints for are listed on the left.