If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

News

Keep up to date with the latest news from Ombudsman Services.

UK government announces regulation and expansion of heat networks

Ombudsman Services welcome the announcement from government to appoint Ofgem as regulator of the heat networks sector with the intention to appoint the Energy Ombudsman as the independent ombudsman scheme for consumers.

Read more | Dec 29, 2021

Entice Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Entice Energy open with us at the time the company ceased trading on 28th November 2021.

Read more | Dec 16, 2021

Orbit Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Orbit Energy open with us at the time the company ceased trading on 1st December 2021.

Read more | Dec 15, 2021

Bluegreen Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 1st November 2021.

Read more | Dec 03, 2021

Neon Reef: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 16th November 2021.

Read more | Dec 03, 2021

CNG: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about CNG open with us at the time the company ceased trading on 3rd November 2021.

Read more | Dec 03, 2021

Zebra Power: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 2nd November 2021.

Read more | Dec 03, 2021

Pure Planet, Colorado, GOTO & Daligas: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Pure Planet, Colorado Energy, GOTO Energy or Daligas Ltd open with us at the time the companies ceased trading between the 13th-18th October 2021.

Read more | Nov 08, 2021

Igloo, ENSTROGA & Symbio Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Igloo, ENSTROGA or Symbio Energy open with us at the time the company ceased trading on 29th September 2021.

Read more | Oct 29, 2021

Avro Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Avro Energy open with us at the time the company ceased trading on 22 September 2021.

Read more | Oct 18, 2021