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Ofgem confirms energy price cap

Ofgem has confirmed that the energy price cap will come into force on 1 January 2019.

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Vulnerability: one definition to rule them all?

Vulnerability was one of the main discussion points at the fringe event we held at the Conservative Party conference earlier this month.

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Ombudsman Services takes seat on government-backed group of housing experts

Ombudsman Services takes seat on government-backed housing group

Ombudsman Services is part of a new working group of housing experts tasked by the government with helping to raise standards across the property agent sector.

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Responsible technology: think-tank calls for independent digital regulation

Doteveryone says an Office for Responsible Technology would empower regulators, inform the public and policymakers and help consumers to “seek redress from technology-driven harms.”

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New telecoms industry rules: key points for consumers

Wide-ranging new rules designed to give consumers greater protection came into force for the telecoms industry earlier this week.

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Chief Executive Matt VIckers comments on the Citizens Advice report about customer loyalty

Matthew Vickers comments on a new Citizens Advice report out today, which reveals that customers are losing out on over £4bn a year by staying loyal to companies.

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Ombudsman Services fringe event Labour conference 2018

Five things we learned at the Labour conference

Earlier this week we held a fringe event at the Labour Party conference, called Transforming UK Markets to Work for Consumers. Here are five key takeaways.

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Energy Ombudsman statement on Ofgem’s complaints survey

Ofgem has today published its biennial complaints survey, which looks at how effectively larger energy suppliers are handling complaints compared to two years ago. Matthew Vickers, chief executive at the Energy Ombudsman, comments.

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Ofcom fairer mobile phone contracts ombudsman

Ofcom’s proposals for fairer mobile contracts: the OS view

Ofcom has today set out proposals designed to ensure fair and transparent pricing for consumers who pay for mobile handsets and services such as calls and data in the same contract.

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Ombudsman Services Ending Consumer Detriment report

£750 billion of purchases under-protected every year

More than half (59%) of all purchases made in 2017 were in sectors without adequate levels of consumer protection, a new report by Ombudsman Services (OS) has found.

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Ombudsman Services welcomes MoneySavingExpert comments to MPs

Ombudsman Services has welcomed calls by MoneySavingExpert.com for reform of the ombudsman system.

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Doing different things, and thinking about things differently

Today Ombudsman Services is pleased to welcome business strategist and thought -leader Gordon Hewitt.

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UK telecoms industry set for regulatory shake-up

Telecoms industry representatives gathered to discuss new rules described by the event host as the biggest change to the regulatory landscape in 15 years.

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Ombudsman Services withdraws from property and housing sector

Ombudsman Services (OS) is reminding property and housing companies that today (Monday 6 August) marks its last day handling consumer complaints in the sector.

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Iresa and Octopus Energy: our latest advice to consumers

If you are a consumer who has already registered a complaint about Iresa with us, please be aware that we are in the process of reviewing your case and will be in touch in due course with more information on next steps.

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Ombudsman Services hails Ofcom contract alerts plan

Ombudsman Services has welcomed plans to ensure consumers are notified when their broadband, landline, TV or mobile deal is coming to an end.

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Iresa Energy: statement and advice to customers

The Energy Ombudsman is advising Iresa customers to stay calm and avoid switching supplier, after the energy provider ceased trading.

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New homes broadband pledge welcomed by Ombudsman Services

Ombudsman Services has welcomed a pledge to fit full-fibre broadband in all new homes, after revealing that one in six (17%) of the communications complaints it has handled this year relates to broadband service quality.

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Appointment of single rail ombudsman good news for passengers, says Ombudsman Services

Ombudsman Services has welcomed the appointment of a single ombudsman for the rail industry, hailing the announcement of the model as positive news for passengers.

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Building balance news block for website (2)

Fix “baffling” housing complaints system, government urged

The government is facing calls to simplify the system of consumer complaints in housing and property, as new research illustrates the “baffling patchwork” of schemes involved.

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