News | Ombudsman Services

Ombudsman Services responds to Which? report on Alternative Dispute Resolution

Ombudsman Services, which runs ombudsman schemes in the energy and telecoms sectors, has welcomed a report by consumer rights champion Which? on Alternative Dispute Resolution (ADR).

Credit balance refunds: Putting money back in consumers’ pockets

Ofgem unveiled proposed changes today which could mean up to £1.4 billion in total (around £65 per household) being returned to consumers.

Net zero: Consumers want 'green' action from energy and telecoms providers

Consumers care what energy and telecoms providers are doing to protect the environment and want them to take action on net zero in a post-pandemic world, according to the seventh annual Consumer Action Monitor (CAM) report by not-for-profit complaint handling body, Ombudsman Services.

Simplicity Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy open with us at the time the company ceased trading on 27 January 2021.

Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Green Network Energy open with us when the company ceased trading on 27 January 2021.

Simplicity Energy & Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy or Green Network Energy open with us at the time both companies ceased trading on 27 January 2021.

Response to Ofcom’s research on telecoms affordability | Dec 2020

New Ofcom research has revealed the challenges and tough choices many telecoms customers are facing this year (Dec 2020)

Christmas Opening Hours 2020

Our christmas opening hours are now confirmed for the 2020 festive period.

Response to the government’s Energy White Paper | Dec 2020

The UK government set out plans to “clean up” the energy system and keep energy bills affordable as part of the transition to net zero carbon by 2050.

Yorkshire Energy: advice for customers and update on complaints

A copy of an email/letter that we have sent to customers who had a complaint about Yorkshire Energy open with us at the time the company ceased trading on 2 December 2020.