We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

News

Keep up to date with the latest news from Ombudsman Services.

Energy brokers must be signed up to ADR scheme by December 2022

The Energy Ombudsman is urging energy brokers across the UK to join the scheme this summer to ensure they are registered in time to continue working with microbusiness customers.

Read more | Aug 18, 2022

Neo/Northumbria Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Neo Energy and Northumbria Energy open with us at the time UKEIH ceased trading on 11th July 2022.

Read more | Jul 27, 2022

Ombudsman Services secures new acquisition

Ombudsman Services is pleased to announce that it has acquired the Internet Commission, a non-profit business which promotes ethical business practice to counter hate speech, abuse and misinformation, whilst protecting privacy and freedom of expression.

Read more | May 05, 2022

Together Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Together Energy open with us at the time the company ceased trading on 18th January 2022.

Read more | Feb 01, 2022

UK government announces regulation and expansion of heat networks

Ombudsman Services welcome the announcement from government to appoint Ofgem as regulator of the heat networks sector with the intention to appoint the Energy Ombudsman as the independent ombudsman scheme for consumers.

Read more | Dec 29, 2021

Entice Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Entice Energy open with us at the time the company ceased trading on 28th November 2021.

Read more | Dec 16, 2021

Orbit Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Orbit Energy open with us at the time the company ceased trading on 1st December 2021.

Read more | Dec 15, 2021

Bluegreen Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 1st November 2021.

Read more | Dec 03, 2021

Neon Reef: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 16th November 2021.

Read more | Dec 03, 2021

CNG: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about CNG open with us at the time the company ceased trading on 3rd November 2021.

Read more | Dec 03, 2021