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News

Keep up to date with the latest news from Ombudsman Services.

Response to Ofcom’s research on telecoms affordability | Dec 2020

New Ofcom research has revealed the challenges and tough choices many telecoms customers are facing this year (Dec 2020)

Read more | Dec 18, 2020

Christmas Opening Hours 2020

Our christmas opening hours are now confirmed for the 2020 festive period.

Read more | Dec 16, 2020

Response to the government’s Energy White Paper | Dec 2020

The UK government set out plans to “clean up” the energy system and keep energy bills affordable as part of the transition to net zero carbon by 2050.

Read more | Dec 14, 2020

Yorkshire Energy: advice for customers and update on complaints

A copy of an email/letter that we have sent to customers who had a complaint about Yorkshire Energy open with us at the time the company ceased trading on 2 December 2020.

Read more | Dec 11, 2020

Response to Energy UK’s Vulnerability Commitment | Dec 2020

Trade association Energy UK has today (Tuesday 1 December) launched its Vulnerability Commitment, under which suppliers serving nearly three quarters of the domestic market have pledged to improve the support they provide to vulnerable households.

Read more | Dec 01, 2020

Give SMEs access to redress to boost recovery

Policymakers are being urged to give any SME with an unresolved energy or telecoms complaint access to independent redress. Ombudsman Services, which handles complaints in both sectors, says the move would boost the post-Covid economic recovery by helping small and medium-sized firms survive and thrive.

Read more | Nov 25, 2020

Tonik Energy: advice for customers and update on complaints

A copy of an email/letter that we have sent to customers who had a complaint about Tonik Energy open with us at the time the company ceased trading on 6 October 2020.

Read more | Last updated Oct 15, 2020

Are you ready for CAM 2020?

This Autumn we'll publish the 2020 Consumer Action Monitor, a trusted and respected barometer of customer service and customer experience in Great Britain.

Read more | Sep 02, 2020

Response to Ofcom’s customer service report | 21 Aug 2020

New research by Ofcom highlights which phone and broadband companies are providing their customers with the best and worst service. Ed Dodman, Director of Regulatory Affairs at Ombudsman Services, has responded with our comments.

Read more | Aug 21, 2020

Response to Ofgem’s energy price cap reduction

Ofgem has today announced that the energy price cap will fall by £84 to £1,042 a year from October – the lowest level since the cap was introduced last year.

Read more | Aug 07, 2020