We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.


Keep up to date with the latest news from Ombudsman Services.

Ombudsman Services recognised in UK’s Best Workplace Awards 2023

Ombudsman Services is pleased to announce it has ranked 37th in the UK’s Best Workplaces Awards 2023.

Read more | Apr 27, 2023

Warrington Foodbank welcomes donations and volunteers from Ombudsman Services over Easter

Volunteers from Ombudsman Services had the pleasure of helping Warrington Foodbank prepare for the Easter weekend.

Read more | Apr 12, 2023

Ombudsman Services delivers Easter treats to local primary schools

Colleagues treated children from seven local primary schools to an Easter surprise on Wednesday (29th March), all received Easter eggs for each of the children in their reception classes.

Read more | Mar 31, 2023

Volunteers from Ombudsman Services help with the Cares Family's 'Cooking on a Budget' club

Volunteers from Ombudsman Services enjoyed another day with the Cares Family on Friday (24th March 2023). This time colleagues got stuck in with the Cooking on a Budget Club at St George’s Community Centre in Manchester.

Read more | Mar 30, 2023

Ombudsman Services presents Warrington Foodbank with £5000 donation

Colleagues from Ombudsman Services surprised Warrington Foodbank with a donation of £5000 this week to help towards the running of their distribution centre and other food banks in the local area.

Read more | Dec 21, 2022

Ombudsman Services treats 250 school children to a Christmas surprise

Ombudsman Services welcomed over 250 primary school children through their Daresbury office doors this week, treating them all to a special festive experience they’ll never forget ahead of the Christmas holidays

Read more | Dec 16, 2022

Energy Ombudsman successfully launches new energy brokers scheme

Today (6th December 2022) the Energy Ombudsman confirmed that its new dispute resolution scheme for energy brokers successfully went live on December 1st.

Read more | Dec 06, 2022

Energy brokers must be signed up to ADR scheme by December 2022

The Energy Ombudsman is urging energy brokers across the UK to join the scheme this summer to ensure they are registered in time to continue working with microbusiness customers.

Read more | Aug 18, 2022

Neo/Northumbria Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Neo Energy and Northumbria Energy open with us at the time UKEIH ceased trading on 11th July 2022.

Read more | Jul 27, 2022

Ombudsman Services secures new acquisition

Ombudsman Services is pleased to announce that it has acquired the Internet Commission, a non-profit business which promotes ethical business practice to counter hate speech, abuse and misinformation, whilst protecting privacy and freedom of expression.

Read more | May 05, 2022