Ombudsman Services Ending Consumer Detriment report

£750 billion of purchases under-protected every year

More than half (59%) of all purchases made in 2017 were in sectors without adequate levels of consumer protection, a new report by Ombudsman Services (OS) has found.

Ombudsman Services MoneySavingExpert

Ombudsman Services welcomes MoneySavingExpert comments to MPs

Ombudsman Services has welcomed calls by for reform of the ombudsman system.

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Doing different things, and thinking about things differently

Today Ombudsman Services is pleased to welcome business strategist and thought -leader Gordon Hewitt.

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UK telecoms industry set for regulatory shake-up

Telecoms industry representatives gathered to discuss new rules described by the event host as the biggest change to the regulatory landscape in 15 years.

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Ombudsman Services withdraws from property and housing sector

Ombudsman Services (OS) is reminding property and housing companies that today (Monday 6 August) marks its last day handling consumer complaints in the sector.

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Iresa and Octopus Energy: our latest advice to consumers

If you are a consumer who has already registered a complaint about Iresa with us, please be aware that we are in the process of reviewing your case and will be in touch in due course with more information on next steps.

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Ombudsman Services hails Ofcom contract alerts plan

Ombudsman Services has welcomed plans to ensure consumers are notified when their broadband, landline, TV or mobile deal is coming to an end.

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Iresa Energy: statement and advice to customers

The Energy Ombudsman is advising Iresa customers to stay calm and avoid switching supplier, after the energy provider ceased trading.


New homes broadband pledge welcomed by Ombudsman Services

Ombudsman Services has welcomed a pledge to fit full-fibre broadband in all new homes, after revealing that one in six (17%) of the communications complaints it has handled this year relates to broadband service quality.

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Appointment of single rail ombudsman good news for passengers, says Ombudsman Services

Ombudsman Services has welcomed the appointment of a single ombudsman for the rail industry, hailing the announcement of the model as positive news for passengers.

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Fix “baffling” housing complaints system, government urged

The government is facing calls to simplify the system of consumer complaints in housing and property, as new research illustrates the “baffling patchwork” of schemes involved.


Future Energy customers: refund of credit balance

At the time Future Energy went into administration some customers may have had a credit balance on their Future Energy account. Green Star Energy will honour all outstanding credit balances for current and past customers.


Disillusionment peaks for Scottish shoppers

Scottish consumers experienced 12.7 million issues with products and services in 2017 – affecting 58 per cent of the population.

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Ombudsman services releases findings of housing dialogue

Ombudsman Services has today released the findings of Building Balance, its major dialogue looking at how complaints should be handled in the housing sector in order to better protect consumers.


Glide Utilities charges some customers too much for gas

Because of a mistake in calculating bills, Glide Utilities has charged some of its customers too much for their gas. For most customers the extra charges were £4 or less.

Iresa news block

Comment on Ofgem's Iresa announcement

This morning, Ofgem announced that it has banned Iresa from taking on new customers, increasing existing customers’ direct debits and asking them for one-off payments for up to three months until it resolves customer service issues.

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Bad service causes more shoppers to ‘walk out’

According to the fifth annual CAM report, consumers ignored 78 million issues last year, an increase of three million from 2016.

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Ombudsman services calls for consumers to share their housing complaints

Ombudsman Services has launched Building Balance, a dialogue being run to look at how consumers can be better protected by improving how complaints are handled in the housing sector.

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Response to Citizens Advice report on the knock-on effects of consumer problems

Chief Ombudsman Lewis Shand Smith comments on a report published by Citizens Advice exposing the knock-on effects of consumer problems.


New dialogue launched into Ombudsman for housing

Ombudsman Services (OS) has today announced that it will withdraw from complaints handling in the property sector as it launches a major dialogue with consumers to help tackle an ‘imbalance in power’ in the housing sector.