If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

News

Keep up to date with the latest news from Ombudsman Services.

Pure Planet, Colorado, GOTO & Daligas: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Pure Planet, Colorado Energy, GOTO Energy or Daligas Ltd open with us at the time the companies ceased trading between the 13th-18th October 2021.

Read more | Nov 08, 2021

Igloo, ENSTROGA & Symbio Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Igloo, ENSTROGA or Symbio Energy open with us at the time the company ceased trading on 29th September 2021.

Read more | Oct 29, 2021

Avro Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Avro Energy open with us at the time the company ceased trading on 22 September 2021.

Read more | Oct 18, 2021

Green Supplier Ltd: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Green Supplier Ltd open with us at the time the company ceased trading on 22 September 2021.

Read more | Oct 07, 2021

Advice for consumers when suppliers cease trading [September 2021]

Providing relevant information and support to those that access our services.

Read more | Last updated Sep 27, 2021

PfP Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about PfP Energy open with us at the time the company ceased trading on 07 September 2021.

Read more | Sep 14, 2021

MoneyPlus Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about MoneyPlus Energy open with us at the time the company ceased trading on 07 September 2021.

Read more | Sep 14, 2021

Hub Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Hub Energy open with us at the time the company ceased trading on 08 August 2021.

Read more | Aug 16, 2021

Ombudsman Services recognised as one of the UK’s Best Workplaces for 2021

Ombudsman Services made the 2021 Best Workplaces list, published by Great Place to Work® UK

Read more | May 06, 2021

Ombudsman Services responds to Which? report on Alternative Dispute Resolution

Ombudsman Services, which runs ombudsman schemes in the energy and telecoms sectors, has welcomed a report by consumer rights champion Which? on Alternative Dispute Resolution (ADR).

Read more | Apr 19, 2021