If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

Advice for consumers when suppliers cease trading [September 2021]

Providing relevant information and support to those that access our services.

Ombudsman Services | Last updated Sep 27, 2021

As an organisation committed to supporting consumers, small businesses and energy suppliers through dispute resolution we are acutely aware of growing concern around the future of the energy sector and the accessibility of their services.

We are working closely with industry to ensure that we can provide relevant information and support to those that access our services. Ofgem’s safety net protects customers of affected companies by ensuring that their energy supply is not disrupted and that domestic customers outstanding credit balances are protected.

  • For customers affected by suppliers who have ceased trading, we echo Ofgem’s advice to record a meter reading and not switch suppliers before the transfer Is completed.

  • For those who’ve registered disputes with our service, we’ll provide an update as soon as Ofgem appoint a Supplier of Last Resort (SoLR) and there is clarity around whether or not the new supplier will be in a position to help with your case.

Useful information for consumers;