We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

British Gas appointed to take on Breeze Energy customers

Ombudsman Services | Last updated Dec 23, 2019

What does this mean for customers?

For existing customers, energy supply will continue as normal as they switch over to British Gas on Sunday 22 December.

British Gas will be in touch with customers over the coming days to set up their account.

We cannot accept any new complaints regarding Breeze Energy.

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