We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Christmas Opening Hours 2020

Our christmas opening hours are now confirmed for the 2020 festive period.

Ombudsman Services | Dec 16, 2020

Christmas Opening Hours 2020

Thursday 24 December: 8am - 4pm

Friday 25 December: Closed

Saturday 26 December: Closed

Sunday 27 December: Closed

Monday 28 December: Closed

Tuesday 29 December: 8am - 8pm

Wednesday 30 December: 8am - 8pm

Thursday 31 December: 8am - 4pm

Friday 1 January: Closed

Saturday 2 January: 9am - 1pm

Sunday 3 January: Closed

Monday 4 January: 8am - 8pm

Christmas Opening Hours 2020