We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Energy Ombudsman successfully launches new energy brokers scheme

Dec 06, 2022

Today (6th December 2022) the Energy Ombudsman confirmed that its new dispute resolution scheme for energy brokers successfully went live on December 1st.

The scheme was created following an 18-month ‘Microbusiness Strategic Review’ by Ofgem which looked into improving the experiences of microbusinesses, including providing them with better and fairer deals. As a result, Ofgem decided that energy suppliers can only work with brokers that are signed up to a qualifying dispute resolution scheme.

During the review process, the Energy Ombudsman worked alongside Ofgem to build the scheme and to gain a better understanding of the types of disputes that commonly occur between brokers and microbusinesses. Energy suppliers and stakeholders were also engaged to fully understand the relationships, services and contracts currently being sold to microbusinesses.

On the launch of the new scheme, Ed Dodman, Director of the Energy Ombudsman said: “After months of hard work, we’re pleased to announce that the scheme is live and we’re now helping to resolve disputes between energy suppliers, brokers, and their consumers. We see this as a key means of building trust in the market.

“If any energy brokers haven’t yet enrolled on to the scheme, I’d strongly encourage them to do so as soon as possible so they can continue to sell energy contracts to microbusinesses.”

For further information on the energy broker scheme and how to sign up, please visit https://www.ombudsman-services.org/sectors/energy-brokers