Ombudsman Services welcomes the Green Deal as a major initiative to make homes more energy efficient. We are proud to have been appointed by the Department Of Energy and Climate Change (DECC) to handle complaints about this scheme.
Chief Ombudsman Lewis Shand Smith says “The Green Deal is a new concept to householders. Consumers taking up the Green Deal can be confident that if something goes wrong they will have easy access to independent and effective redress. We already provide the ombudsman service for the energy (supply and network) industry and its customers, so it makes sense for complaints about Green Deal providers to come to us. We’re looking forward to working with DECC on the details of the scheme.”
Notes to editors
- The Ombudsman Service Limited is a private company limited by guarantee which operates using the brand ‘Ombudsman Services’.
- Ombudsman Services runs four national, private sector ombudsman schemes which provide independent dispute resolution for the communications, energy, property and copyright licensing sectors.
- Ombudsman Services is an entirely independent alternative to the courts and their services are free of charge to consumers.
- They operate by the Ombudsman Association (OA) principles of good governance.