Energy companies must take complaints handling seriously

by Communications Team | Oct 31, 2011

Energy companies must take complaints handling seriously Ombudsman Services, the independent dispute resolution company which runs the Energy Ombudsman, supports Ofgem’s statement that all energy companies must take complaint handling seriously and treat their customers fairly.

Richard Sills, lead energy ombudsman said ‘Awareness of the availability of the energy ombudsman is an essential component in ensuring consumers have access to justice and ensuring confidence is maintained in the energy sector; it also means that companies can be held to account when things go wrong. On the fine that has been issued against npower, Sills added, ‘We are pleased to note that Ofgem says that npower has already taken action to improve its complaints handling systems, we will continue to work with npower and others in the energy industry to ensure that consumers who complain get the best service possible’. You can read the full press release below.