As Ofgem announces its new ‘Be An Energy Shopper’ campaign, Ombudsman Services welcomes this move to encourage customers to be more savvy about their energy costs.
Chief Ombudsman Lewis Shand Smith comments: “This campaign has come at the perfect time to help energy customers make difficult decisions about how to control their household costs.
“With energy prices rising at the end of last year, more and more customers are getting frustrated, proven by the fact that complaints to us have trebled from this time last year. Ofgem has already made it easier to switch suppliers and we welcome this move to raise awareness and help put some power back into the hands of the consumer.
“For customers who do decide to switch, in the event that anything goes wrong in the process and the energy supplier is unable to resolve the problem, people can come to the Energy Ombudsman who will consider their complaint.”
About Ombudsman Services
The Energy Ombudsman gives independent and impartial decisions on complaints. We are free for consumers to use and if we find in favour of the consumer then our role is to put the consumer back to a position as if nothing had gone wrong in the first place.