Ombudsman Services creates local jobs boost

by Communications Team | Jun 03, 2014

Warrington-based Ombudsman Services announces plans to continue its recent recruitment drive after hiring 100 new employees since the beginning of the year.


The company, which provides dispute resolution for the energy, communications, property and copyright licensing industries, plans to continue adding to its 300 strong workforce.

The new roles, which include enquiry and investigation officers and operational managers, are expected to be filled over the coming months as part of the company’s ambitious growth plans.

The move comes on the back of a successful 12 months, which saw the company solve 28,640 disputes between businesses and consumers. To accommodate its rapid expansion the company will move from its current base in the Old Victorian Brew House to Daresbury Park, also in Warrington.

Part of the company’s growth can be attributed to a rise in energy related complaints. As the sole ombudsman to the energy sector, Ombudsman Services has seen a spike in the number of energy complaints reported over the last 12 months. Energy complaints for the month of April 2014 increased to 3,892 – representing a rise of 193% for the same time the previous year.

The company is also expanding into new areas with an ambition to grow to provide services for sectors that do not currently provide redress and expand into areas that do, to offer greater protection to both consumers and businesses.

Chief Ombudsman Lewis Shand Smith commented: “It’s been a successful few years for Ombudsman Services and as a result we’re delighted to be able to grow the business so substantially.

“Last year we helped almost 30,000 consumers resolve their complaints, so increasing our workforce means that we can help many more, whilst also directly supporting the local economy.

“To fulfill our growth plan we will also relocate to larger offices within Warrington. While we operate across the UK, we’re very proud of our heritage and roots in Warrington, having been here since our creation in 2002, so it is very important for us and all of our staff to remain in the area.”

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Notes to editors

Candidates looking for vacancies at Ombudsman Services can use the applicant tracking system available from the homepage of the website at

Founded in 2002, Ombudsman Services is an alternative dispute resolution service set up for consumers to turn to when a complaint they have made directly with a member company has reached a deadlock stage, or has been on-going for eight weeks or more. Companies must belong to the Ombudsman Services dispute resolution scheme in order for them to investigate complaints. The role of Ombudsman Services is to investigate complaints fairly by taking into account both sides of the story and making a recommendation on what if any action should be taken to resolve the complaint. It provides an independent, impartial and cost effective means of resolving disputes outside the courts.

  • Ombudsman Services is a not for profit, private company limited by guarantee. 
  • Ombudsman Services runs national, private sector ombudsman schemes which provides independent dispute resolution for the communications, energy, property, copyright licensing sectors, the Green Deal, the ABFA, and Which? Trusted Traders scheme.
  • The Chief Ombudsman’s speech about the future of Ombudsman Services in a changing consumer redress landscape can be accessed here
  • Ombudsman Services provides an expert dispute resolution service. The service focuses on encouraging early-agreed resolution wherever possible and does not charge a fee so it’s able to offer access to redress for consumers to resolve their complaints without proceeding to the civil courts.
  • Ombudsman Services is a full member of the Ombudsman Association (OA) and adheres to its principles.
  • Further information about Ombudsman Services can be found at