From Monday 9 March there was an increase in the fees charged to register a claim in the civil courts.
Gregory Hunt, Commercial Director at Ombudsman Serivices, says: "We believe that everyone should have
the opportunity to have their problems addressed simply and cost-effectively when there is a complaint or
dispute that has not been resolved between parties. No one should be denied the chance to access redress and
alternative dispute resolution is an increasingly popular way of resolving disputes without the cost and
hassle of going through the courts.
"When we accept a case from a consumer (who must first give
the company the opportunity to deal with their complaint) there is no charge levied on the consumer for
registering their complaint. The cost to the company is a fraction of the cost of going to court, and
rather than simply issuing punitive damages, businesses benefit from our ability to identify trends in
complaints, helping them to improve their customer service and repair their relationships with customers.
"We work across many sectors and are continuing to evolve our multi-sector offering, providing
increased access to justice outside of the courts.
"With the increase in court fees and the advent
of the ADR Directive, the demand for alternative redress continues, and we continue to provide a variety of
cost effective options which are good for consumers, and good for business."