Our 2014/15 annual report is now available to download from our website. We have published one core report and 10 sector reports, which you can access here.
In the preamble to the EU directive on alternative dispute resolution (ADR) it is made very clear that easy access to dispute resolution, which is simple, efficient, fast and low-cost, brings benefits to consumers and competitive advantage to traders.
Key to our activity during 2014/15 has been preparing for the implementation of the directive; ensuring we are compliant with the requirements of the directive; expanding our service to cover more sectors; and preparing to take complaints about areas where there is consumer detriment but no sector specific scheme.
Our annual report explains how we achieved this.