Ombudsman Services publishes Q2 data on energy complaints by supplier

by Communications Team | Aug 10, 2015

13,490 energy complaints received from April to June 2015, with 13,380 resolved.

Ombudsman Services: Energy publishes the data for the 10 biggest energy companies in the UK for April 2015 – June 2015, which details complaints received and complaints resolved, broken down by energy supplier.

Chief Ombudsman, Lewis Shand Smith, commented: “The publishing of this data gives consumers the power to make informed decisions about their energy provision. Consumers are rightly more demanding than ever of the companies they use, so it’s positive news that they’ll be able to have these figures at their fingertips each quarter.

“It’s clear that energy companies are continuing to make great strides when it comes to improving their customer service, but there is still more to be done to help consumers get the best possible service.”

Data will be published quarterly going forwards on receipt of the market share data from Ofgem.