Gambling Commission approves Ombudsman Services to provide redress

by Communications Team | Sep 02, 2015

Ombudsman Services has today announced that it has been approved by the Gambling Commission to provide ADR services in the areas for which the commission has regulatory responsibility or oversight. This includes remote gambling, adult gaming centres, betting, bingo, casinos, family entertainment centres and lotteries.

The Gambling Commission was set up under the Gambling Act 2005 to regulate commercial gambling in Great Britain. On 1 October 2013 it also took over the responsibilities of the National Lottery Commission to regulate the National Lottery under the National Lottery Act 1993.

From 9 July 2015 legislative changes mean that all dispute resolution providers need to be certified by a government approved Competent Authority to operate within the sectors they serve. The legislative changes, part of the EU Directive on Alternative Dispute Resolution, mean that consumers will be able to contact an ADR body for most non-regulated consumer sectors in the event that they cannot resolve a dispute with a business themselves.

Chief Ombudsman Lewis Shand Smith says: “We are the UK’s leading multi-sector provider of dispute resolution, having extensive experience of working with regulated industries and professional bodies. We are experts in the sectors in which we operate and so to obtain approval from the Gambling Commission to provide redress in this sector is excellent news and further strengthens Ombudsman Services as the redress provider of choice.”

02 September 2015