New legislation requires all redress providers to be approved.
24 September 2015 - Ombudsman Services: Energy has today announced that it has been successful in obtaining approval from Ofgem, the body which regulates the electricity and gas markets in England, Scotland and Wales.
Ombudsman Services: Energy has been established since 2008 and will continue to operate as an alternative dispute resolution (ADR) entity under the ADR Regulations 2015.
Ofgem is the competent authority for the energy sector, which means they are responsible for approving ADR entities in the energy sector.
From 9 July 2015 legislative changes mean that all dispute resolution providers need to be certified by the government approved Competent Authority to operate within the sectors they serve. Ombudsman Services: Energy has been proudly providing a redress service for the energy sector since 2003 – and in the last year alone dealt with more than 46,000 energy complaints.
Chief Ombudsman Lewis Shand Smith says: “We are the UK’s largest multi-sector provider of dispute resolution. We are experts in the sectors in which we operate and so to obtain certification from Ofgem to continue to provide an uninterrupted service in the energy sector is great news.
“Plus with extensive experience of working with regulated industries and professional bodies as well as with many businesses throughout the UK it also endorses what we do and how we do it – so it’s a real accolade.”