Ombudsman Services appoints new chair and three non-executive directors

by Communications Team | Jul 01, 2016

Ombudsman Services has appointed a new Chair, Lord Tim Clement-Jones, to its board, with his tenure taking effect from 1 July 2016. The announcement comes alongside the appointment of three new Non-Executive Directors: Sir Leigh Lewis, Michele Ibbs and Lisa Tennant.

Lord Clement-Jones joins the board with a wealth of experience in both the communications and legal sectors. Currently the London Managing Partner at DLA Piper, the global law firm, Clement-Jones previously worked for Kingfisher Plc for nearly a decade. He coordinated Kingfisher’s contribution to the Shopping Hours Reform Campaign, which led to the Sunday Trading Act 1993 – improving consumers’ access to products and services. Made a life peer (Liberal Democrats) in 1998, Lord Clement-Jones was the spokesperson in the House of Lords for Culture, Media and Sport during the coalition government (2010-2015). Ombudsman Services believes his experience within government, the legal sector and on various boards will help to boost its vital work in raising awareness of consumer rights and Alternative Dispute Resolution (ADR) across the UK.

The first of the three Non-Executive Directors, Sir Leigh Lewis brings invaluable experience from government and non-for-profit sectors to the board. Formerly responsible for the leadership and management of the Department of Work and Pensions, he also chaired the commission on a UK Bill of Rights that reported in 2012. Now Sir Leigh is the Chair of a number of not-for-profit committees, including Drinkaware and homelessness charity, St Mungo’s.

Michele Ibbs has extensive board experience across a number of sectors, including retail, luxury brands, higher education and manufacturing. Now working as a non-executive in financial services and health, Michele featured in Cranfield University’s The Female FTSE Board Report as one of “100 Women to Watch 2015”.

Lisa Tennant is a well-respected Non-Executive Director with leadership experience across the public, private and voluntary sectors at Chief Executive level. As a management consultant, Lisa has helped a number of companies to develop recovery and business plans and has coached business owners through restructures. Lisa also has a professional award from the Queen Margaret University on Ombudsmen and Complaint Handling Practice, making her an ideal addition to the board.

Lewis Shand Smith, Chief Ombudsman at Ombudsman Services, comments on the new appointments: “These high calibre appointments to our board demonstrate Ombudsman Services’ continuing commitment to high quality complaints handling. I am very proud to welcome Lord Tim Clement-Jones as our new Chair. His extensive leadership experience will help us to navigate and grow at a time where alternative dispute resolution is becoming ever more important to both companies and consumers. Sir Leigh, Michele and Lisa will also bring a wealth of experience that will help us to continue our important work at this exciting time, where consumer rights are high on the public agenda.”

Published 1 July 2016