The communications team | Apr 03, 2017
Chief Ombudsman Lewis Shand Smith comments on Ofgem's new back-billing proposal.
Today Ofgem announced a new proposal
to protect energy customers from back-billing.
Chief Ombudsman, Lewis Shand Smith, comments: "Ombudsman Services welcomes Ofgem’s proposal to introduce new back-billing licence obligations across the energy sector.
"The self-governance principle worked when the market was much smaller; there are now over 50 UK energy suppliers and licensing will ensure greater protection for consumers. The changes will see customers treated fairly, regardless of which energy supplier they choose."