Change to EU roaming charges

by The communications team | Jun 15, 2017

From 15 June 2017, mobile users will be able to make calls, send messages and use data anywhere in the EU for the same cost as in the UK – including any free minutes, messages and data included within their tariff.

Our Communications Ombudsman Jon Lenton provides more information about the new rules. In a short video he also talks about fair usage policies and advises what customers should do if they believe they have been billed incorrectly by their mobile provider.

Find out more about the new rules and watch our video here.