Ombudsman Services has welcomed calls by MoneySavingExpert.com for reform of the ombudsman system.
MSE founder Martin Lewis told a group of MPs yesterday
that it’s “crucial” that businesses are part of – and co-operate with – an ombudsman in their sector.
Martin and MSE senior policy and campaigns officer Will Barnes gave evidence to members of the All-Party Parliamentary Group (APPG) on Consumer Protection, highlighting three key reforms they’d like to see.
MPs were told that all businesses in a sector should have to co-operate with an ombudsman before it can be called an ombudsman.
The other proposals put forward by MSE were for an ombudsman portal that would direct consumers to the relevant scheme, and a reduction in the eight-week wait that consumers face before they can complain to an ombudsman.
Matthew Vickers, chief executive and chief ombudsman designate at Ombudsman Services, described MSE’s comments as a “timely, relevant and significant contribution to the debate on the future of the ombudsman model.”
He said: “MoneySavingExpert is right to highlight some of the complexity and confusion that exists in the ombudsman space. This is a key issue for us and something we’re keen to address.
“We look forward to engaging with MSE, other opinion formers and policymakers during the forthcoming party political conference season and discussing ways in which markets can be transformed for the benefit of consumers.”