News


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Ombudsman Services publishes Q3 data on energy complaints by supplier

13,212 energy complaints made from July-September, with 12,358 resolved.


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Many older people are suffering in silence

Close to a million older people are not complaining when they get poor service from their energy supplier. In conjunction with Age UK, we've published a 'Know your energy rights' guide to help.

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Communications complaints up by a third in three years

15,542 complaints about communications providers in 2015 to-date. Complaints up 5% year on year.

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Approved to operate aviation redress scheme

Ombudsman Services have officially obtained approval by the Civil Aviation Authority to bring our ADR expertise into the aviation sector.

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British students lose out on over £335m per year by not knowing their rights

Over 1.3 million students living away from home in Britain have been left out of pocket – to the tune of £335M – because they do not understand their consumer rights.

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Ofgem approves Ombudsman Services: Energy

Ofgem approves Ombudsman Services: Energy. New legislation requires all redress providers to be approved.

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Scots less likely to complain than the rest of the UK

People in Scotland are less likely to complain about a product or services than those in the rest of the UK.

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Ombudsman Services expands its home improvement sector

Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Home Insulation & Energy Systems (HIES) contractors scheme and Referenceline join Ombudsman Services.

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Certified to operate estate agency redress scheme

Ombudsman Services has today announced that it is certified by Powys County Council to operate as an approved alternative dispute resolution (ADR) body providing estate agents redress scheme.

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Gambling Commission approves Ombudsman Services to provide redress

We have been approved by the Gambling Commission to provide ADR services in the areas for which the commission has regulatory responsibility or oversight.

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Parking on Private Land Appeals (POPLA)

Ombudsman Services have been appointed by the British Parking Association (BPA) to administer the Parking on Private Land Appeals (POPLA) service with effect from 1 October 2015.

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Revealed: Britain really is a nation of complainers

Multi-country study reveals Britons are now more likely to complain about service than Americans. New service for UK consumer complaints goes live today.

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Ombudsman Services publishes Q2 data on energy complaints by supplier

13,490 energy complaints received from April to June 2015, with 13,380 resolved.

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Ombudsman Services publishes energy complaints data for June

Ombudsman Services publishes energy complaints data for June. 35,309 complaints received in 2015 to-date, but complaints decreased throughout Q2 2015

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npower agreement with Ofgem on Ombudsman complaints

From today (21 July) npower will offer support for approximately 1,000 customers whose Energy Ombudsman complaint has taken longer than the required 28 days to fully resolve

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Ofcom certifies Ombudsman Services

Ombudsman Services has today announced that it has been successful in obtaining certification Ofcom the independent regulator and competition authority for the UK communications industries.

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Scottish Trusted Trader scheme joins Ombudsman Services

Scottish Trusted Traders – the endorsement scheme for traders who provide home improvements and repairs, or vehicle repairs and servicing, including plumbers, electricians, decorators and garages - has joined Ombudsman Services.

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CMA investigation into energy market

The Competition and Markets Authority (CMA) has today published its provisional findings after a year-long investigation into the energy market.

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Switching made simple

The energy market has today been encouraged to offer greater support to those customers who want to switch and we welcome this news. It's crucial that if switching is encouraged, that energy companies do more to make this an easy process.