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University experts call for consumer rights to be taken seriously

To mark World Consumer Rights Day experts from Queen Margaret University have published a new research report highlighting the value of ombudsman schemes in helping consumers realise their rights.

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2015 complaints top 50 million

How alternative dispute resolution, including ombudsmen, is an important and growing part of the civil justice system as a whole.

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New Look appoints Ombudsman Services to handle complaints

New Look has appointed Ombudsman Services to provide a bespoke Alternative Dispute Resolution (ADR) scheme for its customers.

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Complaints to the Energy Ombudsman up 23% since 2014

Energy complaints have increased in 2014. However, recent figures imply energy companies are starting to show signs of improvement.

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The Federation of Communication Services (FCS) appoint Ombudsman Services

We have been contracted to provide an alternative dispute resolution scheme for providers registered with the Federation of Communication Services (FCS).

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ISPA and the ITSPA appoint Ombudsman Services

We are now providing a complaints handling scheme for members of the Internet Services Providers’ Association and the Internet Telephony Services Providers’ Association

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Ombudsman Services appointed by the Solicitors Regulation Authority

The Solicitors Regulation Authority (SRA) has appointed Ombudsman Services to act as the independent review service for complaints about its organisation.

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Black Friday - advice for consumers

Advice about what to do if one of your Black Friday purchases turns out to be faulty or you have a problem with a retailer.

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Ryanair: the first airline signed up to Ombudsman Services

Ombudsman Services has signed up Ryanair, one of the largest aviation companies in Europe to operate as its approved ADR body.

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Ombudsman Services publishes Q3 data on energy complaints by supplier

13,212 energy complaints made from July-September, with 12,358 resolved.


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Many older people are suffering in silence

Close to a million older people are not complaining when they get poor service from their energy supplier. In conjunction with Age UK, we've published a 'Know your energy rights' guide to help.

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Communications complaints up by a third in three years

15,542 complaints about communications providers in 2015 to-date. Complaints up 5% year on year.

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Approved to operate aviation redress scheme

Ombudsman Services have officially obtained approval by the Civil Aviation Authority to bring our ADR expertise into the aviation sector.

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British students lose out on over £335m per year by not knowing their rights

Over 1.3 million students living away from home in Britain have been left out of pocket – to the tune of £335M – because they do not understand their consumer rights.

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Ofgem approves Ombudsman Services: Energy

Ofgem approves Ombudsman Services: Energy. New legislation requires all redress providers to be approved.

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Scots less likely to complain than the rest of the UK

People in Scotland are less likely to complain about a product or services than those in the rest of the UK.

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Ombudsman Services expands its home improvement sector

Double Glazing & Conservatory Ombudsman Scheme (DGCOS), Home Insulation & Energy Systems (HIES) contractors scheme and Referenceline join Ombudsman Services.

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Certified to operate estate agency redress scheme

Ombudsman Services has today announced that it is certified by Powys County Council to operate as an approved alternative dispute resolution (ADR) body providing estate agents redress scheme.

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Gambling Commission approves Ombudsman Services to provide redress

We have been approved by the Gambling Commission to provide ADR services in the areas for which the commission has regulatory responsibility or oversight.