News


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Ombudsman Services publishes energy complaints data for June

Ombudsman Services publishes energy complaints data for June. 35,309 complaints received in 2015 to-date, but complaints decreased throughout Q2 2015

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npower agreement with Ofgem on Ombudsman complaints

From today (21 July) npower will offer support for approximately 1,000 customers whose Energy Ombudsman complaint has taken longer than the required 28 days to fully resolve

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Ofcom certifies Ombudsman Services

Ombudsman Services has today announced that it has been successful in obtaining certification Ofcom the independent regulator and competition authority for the UK communications industries.

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Scottish Trusted Trader scheme joins Ombudsman Services

Scottish Trusted Traders – the endorsement scheme for traders who provide home improvements and repairs, or vehicle repairs and servicing, including plumbers, electricians, decorators and garages - has joined Ombudsman Services.

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CMA investigation into energy market

The Competition and Markets Authority (CMA) has today published its provisional findings after a year-long investigation into the energy market.

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Switching made simple

The energy market has today been encouraged to offer greater support to those customers who want to switch and we welcome this news. It's crucial that if switching is encouraged, that energy companies do more to make this an easy process.

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Ombudsman Services annual report 2014-2015

Our 2014/15 annual report is now available to download from our website. We have published one core report and 10 sector reports.

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Chartered Institute of Trading Standards certifies Ombudsman Services

Ombudsman Services is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

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Ombudsman Services partners with Youstice

Ombudsman Services partners with Youstice to promote best practices in effective customer alternative dispute resolution

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Ombudsman Services publishes new data on energy complaints by supplier

140,092 energy enquiries made last year, with 46,632 resolved

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New scheme launches helping consumers to solve complaints in the retail sector

New scheme launches helping consumers to solve their complaints within the retail sector

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VAT advertising advice for residential property professionals

Read our response to the advice issued by the Committee of Advertising Practice regarding including VAT in ads.

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Response to increase in civil court fees

Read our response to the announcement about the increase in the fees charged to register a claim in the civil courts.

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Energy complaints for January reach record levels

Complaints recorded in January 2015 highest on record, up 93% on January 2014. 6,776 complaints in total – almost double for the same month in 2014.

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Response to the CMA's statement o the energy market investgation

Response to the Competition and Markets Authority's statement on the energy market investigation.

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More Brits taking action against poor customer service

Customer complaints almost double to reach 66 million. Retailers most complained about sector.

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Ombudsman Services announces executive appointment

Ombudsman Services is pleased to announce the appointment of Dr Matthew Vickers as Deputy Chief Ombudsman.

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Energy complaints reach mid-month high

It's important for customers to know they can turn to us for free and impartial advice if a complaint with a supplier remains unresolved for eight weeks or more.

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Telecoms complaints up 16% on last year

The rising number of complaints recorded in 2014 had risen 16% on levels recorded during the previous year

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Energy complaints up 191% on last year

A record total of 52,308 complaints were made to Ombudsman Services: Energy during 2014, an all time high – almost tripling the number recorded during 2013 (17,960).