News


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Ombudsman Services annual report 2014-2015

Our 2014/15 annual report is now available to download from our website. We have published one core report and 10 sector reports.

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Chartered Institute of Trading Standards certifies Ombudsman Services

Ombudsman Services is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

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Ombudsman Services partners with Youstice

Ombudsman Services partners with Youstice to promote best practices in effective customer alternative dispute resolution

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Ombudsman Services publishes new data on energy complaints by supplier

140,092 energy enquiries made last year, with 46,632 resolved

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New scheme launches helping consumers to solve complaints in the retail sector

New scheme launches helping consumers to solve their complaints within the retail sector

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VAT advertising advice for residential property professionals

Read our response to the advice issued by the Committee of Advertising Practice regarding including VAT in ads.

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Response to increase in civil court fees

Read our response to the announcement about the increase in the fees charged to register a claim in the civil courts.

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Energy complaints for January reach record levels

Complaints recorded in January 2015 highest on record, up 93% on January 2014. 6,776 complaints in total – almost double for the same month in 2014.

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Response to the CMA's statement o the energy market investgation

Response to the Competition and Markets Authority's statement on the energy market investigation.

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More Brits taking action against poor customer service

Customer complaints almost double to reach 66 million. Retailers most complained about sector.

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Ombudsman Services announces executive appointment

Ombudsman Services is pleased to announce the appointment of Dr Matthew Vickers as Deputy Chief Ombudsman.

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Energy complaints reach mid-month high

It's important for customers to know they can turn to us for free and impartial advice if a complaint with a supplier remains unresolved for eight weeks or more.

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Telecoms complaints up 16% on last year

The rising number of complaints recorded in 2014 had risen 16% on levels recorded during the previous year

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Energy complaints up 191% on last year

A record total of 52,308 complaints were made to Ombudsman Services: Energy during 2014, an all time high – almost tripling the number recorded during 2013 (17,960).

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November energy complaints up 182% on last year

Statistics show that complaints made during November represent a 182% increase on the same period last year

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Gadget giving threatens Christmas connectivity

Brits to give millions of internet-enabled gadgets this Christmas, creating an unprecedented demand for broadband and mobile data.

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Ombudsman Services welcomes BIS report on ADR

The Department for Business innovation & Skills (BIS) clarifies how it will implement recent EU legislation on Alternative Dispute Resolution (ADR)

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October energy complaints are second highest on record

5,011 complaints were made to Ombudsman Services: Energy during October 2014, the body’s second-highest number recorded in a single month

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Students powerless against landlords and utilities suppliers

1.7 million students complain of problems with accommodation or utilities supplier. Ombudsman Services realeases free 'Know Your Rights' guide via social media

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September energy complaints top 4k

A total of 4,354 complaints were made to Ombudsman Services: Energy during September 2014