Ombudsman Services annual report 2014-2015

Our 2014/15 annual report is now available to download from our website. We have published one core report and 10 sector reports.


Chartered Institute of Trading Standards certifies Ombudsman Services

Ombudsman Services is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.


Ombudsman Services partners with Youstice

Ombudsman Services partners with Youstice to promote best practices in effective customer alternative dispute resolution


Ombudsman Services publishes new data on energy complaints by supplier

140,092 energy enquiries made last year, with 46,632 resolved


New scheme launches helping consumers to solve complaints in the retail sector

New scheme launches helping consumers to solve their complaints within the retail sector


VAT advertising advice for residential property professionals

Read our response to the advice issued by the Committee of Advertising Practice regarding including VAT in ads.


Response to increase in civil court fees

Read our response to the announcement about the increase in the fees charged to register a claim in the civil courts.


Energy complaints for January reach record levels

Complaints recorded in January 2015 highest on record, up 93% on January 2014. 6,776 complaints in total – almost double for the same month in 2014.


Response to the CMA's statement o the energy market investgation

Response to the Competition and Markets Authority's statement on the energy market investigation.


More Brits taking action against poor customer service

Customer complaints almost double to reach 66 million. Retailers most complained about sector.


Ombudsman Services announces executive appointment

Ombudsman Services is pleased to announce the appointment of Dr Matthew Vickers as Deputy Chief Ombudsman.


Energy complaints reach mid-month high

It's important for customers to know they can turn to us for free and impartial advice if a complaint with a supplier remains unresolved for eight weeks or more.


Telecoms complaints up 16% on last year

The rising number of complaints recorded in 2014 had risen 16% on levels recorded during the previous year


Energy complaints up 191% on last year

A record total of 52,308 complaints were made to Ombudsman Services: Energy during 2014, an all time high – almost tripling the number recorded during 2013 (17,960).


November energy complaints up 182% on last year

Statistics show that complaints made during November represent a 182% increase on the same period last year


Gadget giving threatens Christmas connectivity

Brits to give millions of internet-enabled gadgets this Christmas, creating an unprecedented demand for broadband and mobile data.


Ombudsman Services welcomes BIS report on ADR

The Department for Business innovation & Skills (BIS) clarifies how it will implement recent EU legislation on Alternative Dispute Resolution (ADR)


October energy complaints are second highest on record

5,011 complaints were made to Ombudsman Services: Energy during October 2014, the body’s second-highest number recorded in a single month


Students powerless against landlords and utilities suppliers

1.7 million students complain of problems with accommodation or utilities supplier. Ombudsman Services realeases free 'Know Your Rights' guide via social media


September energy complaints top 4k

A total of 4,354 complaints were made to Ombudsman Services: Energy during September 2014