News


response-ofgem-energy-complaints

Response to Ofgem's research report: Complaints to energy companies

As Ofgem issue their report exploring how energy companies handle customer complaints Chief Ombudsman, Lewis Shand Smith comments

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Property complaints soar 40% in first half of 2014

Complaints made to Ombudsman Services: Property were at their highest ever levels for the first half of 2014, up 40 per cent compared to the same period in 2013

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Energy Ombudsman releases August complaints figures

Complaints made to Ombudsman Services: Energy during the month of August 2014 decreased for the first month since March 2014

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Energy complaints for July reach record levels

Complaints made to Ombudsman Services: Energy have increased for the fourth month in a row

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The Energy Ombudsman releases half year complaints figures

Energy complaints have doubled during the first half of 2014, with total complaints recorded in June 2014 the highest on record

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Ombudsman Services teams up with Sign Solutions

Ombudsman Services has teamed up with Sign Solutions to introduce an interpretation service that enables people who are deaf to communicate with us

service-loss

Service loss a major concern for mobile users

Service related problems are becoming an increasing frustration for thousands of mobile phone and broadband users as complaints soared 49%

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Rogue traders on the rise

A boom in home renovations has caused an increase in problems with rogue traders, according to new research

BIS-ADR-response

Ombudsman Services submits BIS consultation response

Ombudsman Services submits response to The Department for Business, Innovation and Skills' consultation on the transposition of the ADR directive into UK law

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Ombudsman Services creates local jobs boost

Warrington based Ombudsman Services announces plans to continue its recent recruitment drive after hiring 100 new employees since the beginning of the year

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Energy complaints reach record levels in April

Complaints to the Energy Ombudsman nearly treble in 12 months to 3,892 complaints in April alone – a 193% rise on April 2013

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Glass and Glazing Federation (GGF) appoints Ombudsman Services

Customers who have an unresolved complaint with a GGF member company can get their case passed to Ombudsman Services: The Glazing Ombudsman

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Ombudsman Services welcomes Ofgem campaign

As Ofgem announces its new ‘Be An Energy Shopper’ campaign, Ombudsman Services welcomes this move to encourage customers to be more savvy about their energy costs

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Government opens the Lettings door to Ombudsman Services

New legislation requires all letting and managing agents to belong to an approved redress scheme.

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Sorry is the hardest word, as consumers crave honesty from companies

Nearly half of customers (44 per cent) would be happy with an apology in the event of bad service or shoddy products

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The Energy Ombudsman releases Q1 complaints figures

Energy complaints treble in first quarter of 2014 to 10,638 complaints – a 224% rise on the first three months of 2013

UKALA

UK Association of Letting Agents (UKALA) joins Ombudsman Services

UKALA has chosen Ombudsman Services as its redress provider of choice

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Ombudsman Services to provide consumer redress for the East Village at the Olympic Park

East London Energy has appointed Ombudsman Services to provide its independent system of dispute resolution

feb-energy-complaints

The Energy Ombudsman releases February complaints figures

Energy complaints treble in 12 months to 3,626 complaints in February alone - a 252% rise on February 2013.

music-food-love

If music be the food of love, play on

Read our Valentine's case study about a copyright licensing complaint