News


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Energy complaints reach mid-month high

It's important for customers to know they can turn to us for free and impartial advice if a complaint with a supplier remains unresolved for eight weeks or more.

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Telecoms complaints up 16% on last year

The rising number of complaints recorded in 2014 had risen 16% on levels recorded during the previous year

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Energy complaints up 191% on last year

A record total of 52,308 complaints were made to Ombudsman Services: Energy during 2014, an all time high – almost tripling the number recorded during 2013 (17,960).

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November energy complaints up 182% on last year

Statistics show that complaints made during November represent a 182% increase on the same period last year

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Gadget giving threatens Christmas connectivity

Brits to give millions of internet-enabled gadgets this Christmas, creating an unprecedented demand for broadband and mobile data.

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Ombudsman Services welcomes BIS report on ADR

The Department for Business innovation & Skills (BIS) clarifies how it will implement recent EU legislation on Alternative Dispute Resolution (ADR)

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October energy complaints are second highest on record

5,011 complaints were made to Ombudsman Services: Energy during October 2014, the body’s second-highest number recorded in a single month

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Students powerless against landlords and utilities suppliers

1.7 million students complain of problems with accommodation or utilities supplier. Ombudsman Services realeases free 'Know Your Rights' guide via social media

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September energy complaints top 4k

A total of 4,354 complaints were made to Ombudsman Services: Energy during September 2014

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Response to Ofgem's research report: Complaints to energy companies

As Ofgem issue their report exploring how energy companies handle customer complaints Chief Ombudsman, Lewis Shand Smith comments

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Property complaints soar 40% in first half of 2014

Complaints made to Ombudsman Services: Property were at their highest ever levels for the first half of 2014, up 40 per cent compared to the same period in 2013

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Energy Ombudsman releases August complaints figures

Complaints made to Ombudsman Services: Energy during the month of August 2014 decreased for the first month since March 2014

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Energy complaints for July reach record levels

Complaints made to Ombudsman Services: Energy have increased for the fourth month in a row

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The Energy Ombudsman releases half year complaints figures

Energy complaints have doubled during the first half of 2014, with total complaints recorded in June 2014 the highest on record

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Ombudsman Services teams up with Sign Solutions

Ombudsman Services has teamed up with Sign Solutions to introduce an interpretation service that enables people who are deaf to communicate with us

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Service loss a major concern for mobile users

Service related problems are becoming an increasing frustration for thousands of mobile phone and broadband users as complaints soared 49%

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Rogue traders on the rise

A boom in home renovations has caused an increase in problems with rogue traders, according to new research

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Ombudsman Services submits BIS consultation response

Ombudsman Services submits response to The Department for Business, Innovation and Skills' consultation on the transposition of the ADR directive into UK law

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Ombudsman Services creates local jobs boost

Warrington based Ombudsman Services announces plans to continue its recent recruitment drive after hiring 100 new employees since the beginning of the year

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Energy complaints reach record levels in April

Complaints to the Energy Ombudsman nearly treble in 12 months to 3,892 complaints in April alone – a 193% rise on April 2013