Energy complaints up 191% on last year

A record total of 52,308 complaints were made to Ombudsman Services: Energy during 2014, an all time high – almost tripling the number recorded during 2013 (17,960).


November energy complaints up 182% on last year

Statistics show that complaints made during November represent a 182% increase on the same period last year


Gadget giving threatens Christmas connectivity

Brits to give millions of internet-enabled gadgets this Christmas, creating an unprecedented demand for broadband and mobile data.


Ombudsman Services welcomes BIS report on ADR

The Department for Business innovation & Skills (BIS) clarifies how it will implement recent EU legislation on Alternative Dispute Resolution (ADR)


October energy complaints are second highest on record

5,011 complaints were made to Ombudsman Services: Energy during October 2014, the body’s second-highest number recorded in a single month


Students powerless against landlords and utilities suppliers

1.7 million students complain of problems with accommodation or utilities supplier. Ombudsman Services realeases free 'Know Your Rights' guide via social media


September energy complaints top 4k

A total of 4,354 complaints were made to Ombudsman Services: Energy during September 2014


Response to Ofgem's research report: Complaints to energy companies

As Ofgem issue their report exploring how energy companies handle customer complaints Chief Ombudsman, Lewis Shand Smith comments


Property complaints soar 40% in first half of 2014

Complaints made to Ombudsman Services: Property were at their highest ever levels for the first half of 2014, up 40 per cent compared to the same period in 2013


Energy Ombudsman releases August complaints figures

Complaints made to Ombudsman Services: Energy during the month of August 2014 decreased for the first month since March 2014


Energy complaints for July reach record levels

Complaints made to Ombudsman Services: Energy have increased for the fourth month in a row


The Energy Ombudsman releases half year complaints figures

Energy complaints have doubled during the first half of 2014, with total complaints recorded in June 2014 the highest on record


Ombudsman Services teams up with Sign Solutions

Ombudsman Services has teamed up with Sign Solutions to introduce an interpretation service that enables people who are deaf to communicate with us


Service loss a major concern for mobile users

Service related problems are becoming an increasing frustration for thousands of mobile phone and broadband users as complaints soared 49%


Rogue traders on the rise

A boom in home renovations has caused an increase in problems with rogue traders, according to new research


Ombudsman Services submits BIS consultation response

Ombudsman Services submits response to The Department for Business, Innovation and Skills' consultation on the transposition of the ADR directive into UK law


Ombudsman Services creates local jobs boost

Warrington based Ombudsman Services announces plans to continue its recent recruitment drive after hiring 100 new employees since the beginning of the year


Energy complaints reach record levels in April

Complaints to the Energy Ombudsman nearly treble in 12 months to 3,892 complaints in April alone – a 193% rise on April 2013


Glass and Glazing Federation (GGF) appoints Ombudsman Services

Customers who have an unresolved complaint with a GGF member company can get their case passed to Ombudsman Services: The Glazing Ombudsman


Ombudsman Services welcomes Ofgem campaign

As Ofgem announces its new ‘Be An Energy Shopper’ campaign, Ombudsman Services welcomes this move to encourage customers to be more savvy about their energy costs