Sorry is the hardest word, as consumers crave honesty from companies

Nearly half of customers (44 per cent) would be happy with an apology in the event of bad service or shoddy products


The Energy Ombudsman releases Q1 complaints figures

Energy complaints treble in first quarter of 2014 to 10,638 complaints – a 224% rise on the first three months of 2013


UK Association of Letting Agents (UKALA) joins Ombudsman Services

UKALA has chosen Ombudsman Services as its redress provider of choice


Ombudsman Services to provide consumer redress for the East Village at the Olympic Park

East London Energy has appointed Ombudsman Services to provide its independent system of dispute resolution


The Energy Ombudsman releases February complaints figures

Energy complaints treble in 12 months to 3,626 complaints in February alone - a 252% rise on February 2013.


If music be the food of love, play on

Read our Valentine's case study about a copyright licensing complaint


Consumer activism on the rise

38 million customer complaints in 2013 – a complaint every 1.2 seconds, but 40 million more complaints went unaddressed as consumers suffer in silence


Chief Ombudsman comments on Which? customer satisfaction figures

Which? figures reveal customer satisfaction in the energy sector have dropped to an all time low of 41%


The Energy Ombudsman releases December complaints figures

More than 1,805 energy complaints in December alone – a 106% rise


A spooky cocktail of spirits, vortexes, and exorcisms

The Crook’s family home was being haunted by an unwanted, negative spirit that was causing her and her family much distress. As a result the Crooks made an official complaint through an alternative ombudsman service.

a right royal mix up

A right royal mix up

Despite playing over 180 UK and European gigs over two years, the band The Princes had still not received any money from their music licence company.


Energy companies must take complaints handling seriously

The Energy Ombudsman supports Ofgem’s statement that all energy companies must take complaint handling seriously and treat their customers fairly.

Green Deal Ombudsman

Ombudsman Services appointed to run the Government’s Green Deal Ombudsman

Ombudsman Services welcomes the Green Deal as a major initiative to make homes more energy efficient. We are proud to have been appointed by the Department Of Energy and Climate Change (DECC) to handle complaints about this scheme.