Sectors we cover
Solicitors regulation authority
Board and executive
Customer satisfaction research
How we work
Policy and consultations
Vision mission and values
Where we are
Make a complaint
Consumer action monitor
Later in life guide
Meeting your needs
What type of complainer are you?
For participating companies
Change of address
Expelled property firms
Consumer activism on the rise
38 million customer complaints in 2013 – a complaint every 1.2 seconds, but 40 million more complaints went unaddressed as consumers suffer in silence
Chief Ombudsman comments on Which? customer satisfaction figures
Which? figures reveal customer satisfaction in the energy sector have dropped to an all time low of 41%
The Energy Ombudsman releases December complaints figures
More than 1,805 energy complaints in December alone – a 106% rise
A spooky cocktail of spirits, vortexes, and exorcisms
The Crook’s family home was being haunted by an unwanted, negative spirit that was causing her and her family much distress. As a result the Crooks made an official complaint through an alternative ombudsman service.
A right royal mix up
Despite playing over 180 UK and European gigs over two years, the band The Princes had still not received any money from their music licence company.
Energy companies must take complaints handling seriously
The Energy Ombudsman supports Ofgem’s statement that all energy companies must take complaint handling seriously and treat their customers fairly.
Ombudsman Services appointed to run the Government’s Green Deal Ombudsman
Ombudsman Services welcomes the Green Deal as a major initiative to make homes more energy efficient. We are proud to have been appointed by the Department Of Energy and Climate Change (DECC) to handle complaints about this scheme.