We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Ombudsman Services position on Coronavirus [COVID-19]

Our latest statement regarding the business impacts of Coronavirus.

Mar 16, 2020

Dear customers

Ombudsman Services are not experiencing any disruption to services or systems as a result of the corona virus. You will be able to log a complaint or check up on the progress of your complaint as usual.

We will respond to any change in the circumstances and will update our customers appropriately.

Thanks from the Team at Ombudsman Services