We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Ombudsman Services recognised in UK’s Best Workplace Awards 2023

Apr 27, 2023

Ombudsman Services is pleased to announce it has ranked 37th in the UK’s Best Workplaces Awards 2023. The result comes after all colleagues across the business were invited to give their feedback in a survey by Great Place to Work® UK.

The Daresbury-based business has ranked among the top 50 in the Large Organisations category for the third year running. This continued recognition is a testament to the company’s ongoing commitment to improving employee experience and fostering a positive workplace culture in which employees feel supported and valued.

Ombudsman Services is a not-for-profit organisation providing alternative dispute resolution services in the energy and communications sectors, in addition to the Parking on Private Land Appeals (POPLA). The company are responsible for ensuring fair and impartial outcomes for consumers and businesses.

Ranked as one of the UK’s best workplaces for women and wellbeing, Ombudsman Services has taken a number of steps to promote diversity and inclusion while providing resources to support employees’ mental and physical health.

Jo Jepson, Director of People & Purpose at Ombudsman Services, said “Our strategy and philosophy work side by side to ensure our colleagues have all the tools and support to be successful in their roles as well as the benefits and environment to feel they can bring their best selves to work.”

Ombudsman Services is proud to be consistently recognised in the UK’s Best Workplace Awards, and work will continue to make sure the company remains a Great Place to Work for the foreseeable future.

Great Place to Work 2023 - Ombudsman Services