We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Ombudsman Services treats 250 school children to a Christmas surprise

Ombudsman Services | Dec 16, 2022

Ombudsman Services welcomed over 250 primary school children through their Daresbury office doors this week, treating them all to a special festive experience they’ll never forget ahead of the Christmas holidays.

Children and teachers from Windmill Hill, The Brow, Castleview, Gorsewood, Brookvale, Murdishaw, and St Martins schools, all from the Halton area, made the trip to the office during the last week. While there, the children got the chance to meet Santa in his grotto as well as getting involved in a variety of Christmas activities, including face painting, Christmas bingo, creating festive biscuits and drawing.

Several colleagues got the chance to get involved in the festivities and swapped their normal business attire for some festive fancy dress.

Simon Thornton, Senior Leader for Legitimacy at Ombudsman Services, said: “This week has been enjoyable and rewarding in so many ways, not just for the children but for colleagues who were able to put a smile on many faces. All the schools that attended were fantastic and really enjoyed their visit to our grotto.

“Activities like this show our strengthened commitment to local communities in the area and the support we offer throughout the year, which includes staff visits to help with projects, opening up our doors to host groups and events, much-needed donations and more.”

Gill Gleave, Business Manager at Windmill Hill Primary School, said: “We were so grateful to be invited by Ombudsman Services to join their community Christmas activities. The children were so excited to join in the festive fun, and meeting Santa made it all the more special. The event was fantastic and the dedication of the staff to make a difference to our children was amazing.”

Hosting local primary schools at Christmas is just one of many community projects that Ombudsman Services gets involved with throughout the year, alongside volunteer work with Camp Project Wales, Mersey Forest, Warrington Foodbank, Halton Women’s Centre, Cares Family Club and more.

christmas picture SLT 2022