Jul 28, 2020
Response to Ofcom’s broadband pricing review – 28 July
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by Ofcom.
Ed Dodman, director of regulatory affairs at Ombudsman Services, welcomed the announcement.
He said: “It’s good to see Ofcom and providers taking further action to help broadband customers, particularly those who are in vulnerable circumstances.
“We know from the complaints we handle that consumers want pricing that’s fair, open and transparent across the board, so they can make informed choices.
“Today’s announcement marks a positive step towards that and will help to build consumer trust in the broadband market.”