We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Response to Ofcom’s broadband pricing review | 28 July

Jul 28, 2020

Response to Ofcom’s broadband pricing review – 28 July

Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by Ofcom.

Click here to read more on the Ofcom website.

Ed Dodman, director of regulatory affairs at Ombudsman Services, welcomed the announcement.

He said: “It’s good to see Ofcom and providers taking further action to help broadband customers, particularly those who are in vulnerable circumstances.

“We know from the complaints we handle that consumers want pricing that’s fair, open and transparent across the board, so they can make informed choices.

“Today’s announcement marks a positive step towards that and will help to build consumer trust in the broadband market.”