Ombudsman Services | Aug 21, 2020
New research by Ofcom highlights which phone and broadband companies are providing their customers with the best and worst service.
Published today, the regulator’s annual customer service report looks at how the major telecoms providers performed last year on measures including the complaints they received, value for money and overall satisfaction.
Overall satisfaction with complaint handling increased from 56% to 58% in mobile and from 49% to 53% in broadband.
Responding to the findings, Ed Dodman, director of regulatory affairs at Ombudsman Services, said: “It’s encouraging to see higher levels of customer satisfaction with complaint handling in both broadband and mobile.
“This report rightly identifies effective complaint handling as a key element of good customer service.
Ed Dodman | Director of Regulatory Affairs