Statement on the collapse of Extra Energy

Ombudsman Services | Nov 11, 2018

Statement on the collapse of Extra Energy

Extra Energy, an energy supplier with around 108,000 domestic and 21,000 business customers, has ceased trading.

Matthew Vickers, chief executive at Ombudsman Services, which operates the Energy Ombudsman scheme, responded to the news by saying:

“We are keen to work closely with whichever supplier is chosen to take on Extra Energy’s customers to help ensure a smooth transition for consumers, as we did with Octopus Energy following the collapse of Iresa in July.

“In the meantime we would echo Ofgem’s advice to consumers, which is to sit tight, take a meter reading and resist any temptation to switch supplier.

“If you’re a consumer who has a complaint about Extra Energy open with us, please be advised that we will be in touch in due course with information on next steps.”