We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

Yorkshire Energy: advice for customers and update on complaints

A copy of an email/letter that we have sent to customers who had a complaint about Yorkshire Energy open with us at the time the company ceased trading on 2 December 2020.

Ombudsman Services | Dec 11, 2020

Your complaint about Yorkshire Energy

Dear customer,

Yorkshire Energy ceased trading on Wednesday 2 December and will not be able to carry out any action we may have required on your complaint.

For this reason, we have unfortunately had to close your case.

This applies whether your complaint was awaiting investigation, being investigated or we had reached a decision and you were awaiting action from Yorkshire Energy to put things right.

We appreciate that this will be frustrating and we’re sorry that we are unable to continue handling your complaint.

Yorkshire Energy and ScottishPower

ScottishPower has been appointed as your new supplier by energy regulator Ofgem.

If you have any queries or concerns about the way ScottishPower has taken over your energy supply, you should contact them in the first instance. You might find this page on the ScottishPower website helpful: www.scottishpower.co.uk/solr/yorkshire-energy

Although ScottishPower is not responsible for any complaints you had about Yorkshire Energy, you will of course have the right to complain to ScottishPower if you are unhappy with any element of the service they offer as your new supplier.

If any new complaint to ScottishPower is unresolved after eight weeks you can escalate it to us.

Once again, we apologise that we are unable to take any further action on your complaint about Yorkshire Energy.

Information from ScottishPower and Ofgem

Kind regards,
The Energy Ombudsman