News | Ombudsman Services

Solarplicity update [Aug 09, 2019]

Ombudsman Services has today (Friday August 9) been informed that Solarplicity customers (this could be some, few or all customers) may have had a payment or even a double payment taken.

Our take on the energy price cap reduction

Ofgem has today announced that the energy price cap, which protects around 11 million default tariff customers, will fall this winter by £75 due to lower wholesale energy prices.

Solarplicity and TOTO Energy: Update for customers

On Monday 29 July 2019 it was announced that TOTO Energy would be taking on the majority of Solarplicity’s customers in the coming days.

Ombudsman Services conference 2019: The highlights

Our first conference was held in London earlier this week, with a focus on putting consumers at the heart of markets and driving behavioural change within businesses to build consumer trust and confidence.

Consumer gripes increase but many complaints go unheard by businesses

Consumers have nearly twice as many gripes about businesses as last year but are increasingly choosing not to complain directly to the company concerned, according to new research.

Response to Citizens Advice vulnerability report

Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.

Energy complaints: Switching now second only to billing

Switching has overtaken customer service as a source of unresolved complaints about energy suppliers and is now second only to billing, according to the Energy Ombudsman.

You can now sign in straight from our website

Want to check the progress of your case, upload more evidence, ask us a question or send us a message? You can now sign in straight from our website.

Energy suppliers to face tough new entry tests

Ofgem has today announced that new tests for energy suppliers entering the market will be rolled out from June this year. Companies applying for a licence to supply energy will have to demonstrate a number of things to changes which will help drive up standards for customers and reduce the risk of supplier failure.

Automatic broadband compensation: Five things you might not know

New measures entitling consumers to automatic compensation when they experience broadband problems took effect last week.