News

Keep up to date with the latest news from Ombudsman Services.

Coronavirus: Monday 6 April update for consumers

We hope as you read this, you are safe and well. We’re here to support and to do our bit as we face into unprecedented times with different challenges emerging for customers, for suppliers, the government and for us too.

Read more | Last updated Apr 06, 2020

Coronavirus: Telecoms providers to lift broadband data caps

The UK’s major telecoms providers have agreed a set of important commitments to support and protect vulnerable consumers and those who may become vulnerable due to circumstances arising from Covid-19, the government has announced.

Read more | Last updated Mar 30, 2020

Coronavirus: Energy Ombudsman welcomes government-industry agreement to protect consumers

New emergency measures with the energy industry have been agreed by the government to protect the domestic energy supply of those most in need during the disruption caused by COVID-19.

Read more | Mar 19, 2020

Ombudsman Services position on Coronavirus [COVID-19]

Our latest statement regarding the business impacts of Coronavirus.

Read more | Mar 16, 2020

Consumers to benefit from end-of-contract notifications on telecoms services

Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under new rules coming into force tomorrow (Saturday 15 February 2020).

Read more | Last updated Feb 14, 2020

Automatic energy switching compensation: media statement

The energy regulator has today (Wednesday 12 February 2020) announced that customers will receive an automatic £30 payment from energy suppliers if they experience delays or mistakes when switching.

Read more | Last updated Feb 12, 2020

Statement on Storm Ciara power cuts

More than 20,000 homes reportedly spent last night (Sunday 9 February 2020) without power as the UK continued to reel from Storm Ciara.

Read more | Last updated Feb 10, 2020

Response to energy price cap reduction

Energy bills are to fall for millions of British households this April, after regulator Ofgem announced it would be lowering price caps.

Read more | Last updated Feb 07, 2020

WATCH: When can I complain to Ombudsman Services?

At Ombudsman Services, one of our key priorities for 2020 is to improve understanding and awareness of how, why and when to bring a complaint to us.

Read more | Last updated Jan 31, 2020

Ombudsman Services welcomes Ofcom’s full-fibre broadband proposals

Homes and businesses up and down the country are set to benefit from much faster and more reliable fibre broadband, under major proposals set out today by Ofcom:

Read more | Last updated Jan 08, 2020