We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

News

Keep up to date with the latest news from Ombudsman Services.

Bluegreen Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 1st November 2021.

Read more | Dec 03, 2021

Neon Reef: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 16th November 2021.

Read more | Dec 03, 2021

CNG: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about CNG open with us at the time the company ceased trading on 3rd November 2021.

Read more | Dec 03, 2021

Zebra Power: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Zebra Power open with us at the time the company ceased trading on 2nd November 2021.

Read more | Dec 03, 2021

Pure Planet, Colorado, GOTO & Daligas: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Pure Planet, Colorado Energy, GOTO Energy or Daligas Ltd open with us at the time the companies ceased trading between the 13th-18th October 2021.

Read more | Nov 08, 2021

Igloo, ENSTROGA & Symbio Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Igloo, ENSTROGA or Symbio Energy open with us at the time the company ceased trading on 29th September 2021.

Read more | Oct 29, 2021

Avro Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Avro Energy open with us at the time the company ceased trading on 22 September 2021.

Read more | Oct 18, 2021

Green Supplier Ltd: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Green Supplier Ltd open with us at the time the company ceased trading on 22 September 2021.

Read more | Oct 07, 2021

Advice for consumers when suppliers cease trading [September 2021]

Providing relevant information and support to those that access our services.

Read more | Last updated Sep 27, 2021

PfP Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about PfP Energy open with us at the time the company ceased trading on 07 September 2021.

Read more | Sep 14, 2021