News

Keep up to date with the latest news from Ombudsman Services.

Ombudsman Services position on Coronavirus [COVID-19]

Our latest statement regarding the business impacts of Coronavirus.

Read more | Mar 16, 2020

Consumers to benefit from end-of-contract notifications on telecoms services

Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under new rules coming into force tomorrow (Saturday 15 February 2020).

Read more | Last updated Feb 14, 2020

Automatic energy switching compensation: media statement

The energy regulator has today (Wednesday 12 February 2020) announced that customers will receive an automatic £30 payment from energy suppliers if they experience delays or mistakes when switching.

Read more | Last updated Feb 12, 2020

Statement on Storm Ciara power cuts

More than 20,000 homes reportedly spent last night (Sunday 9 February 2020) without power as the UK continued to reel from Storm Ciara.

Read more | Last updated Feb 10, 2020

Response to energy price cap reduction

Energy bills are to fall for millions of British households this April, after regulator Ofgem announced it would be lowering price caps.

Read more | Last updated Feb 07, 2020

WATCH: When can I complain to Ombudsman Services?

At Ombudsman Services, one of our key priorities for 2020 is to improve understanding and awareness of how, why and when to bring a complaint to us.

Read more | Last updated Jan 31, 2020

Ombudsman Services welcomes Ofcom’s full-fibre broadband proposals

Homes and businesses up and down the country are set to benefit from much faster and more reliable fibre broadband, under major proposals set out today by Ofcom:

Read more | Last updated Jan 08, 2020

Consumer Scotland set to strengthen consumer rights

The Consumer Scotland Bill sets out to strengthen the provision of essential services and consumer rights in Scotland.

Read more | Dec 31, 2019

British Gas appointed to take on Breeze Energy customers

Ofgem has appointed British Gas to take on supplying Breeze Energy’s 18,000 domestic customers.

Read more | Last updated Dec 23, 2019

Money Saving Expert report calls for faster access to redress

Money Saving Expert has published a report which calls for ‘a radical change to an outdated and archaic rule’, which sees consumers waiting eight weeks before they can escalate a complaint to an ombudsman.

Read more | Nov 06, 2019