Keep up to date with the latest news from Ombudsman Services.
Our latest statement regarding the business impacts of Coronavirus.
Read more | Mar 16, 2020
Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under new rules coming into force tomorrow (Saturday 15 February 2020).
Read more | Last updated Feb 14, 2020
The energy regulator has today (Wednesday 12 February 2020) announced that customers will receive an automatic £30 payment from energy suppliers if they experience delays or mistakes when switching.
Read more | Last updated Feb 12, 2020
More than 20,000 homes reportedly spent last night (Sunday 9 February 2020) without power as the UK continued to reel from Storm Ciara.
Read more | Last updated Feb 10, 2020
Energy bills are to fall for millions of British households this April, after regulator Ofgem announced it would be lowering price caps.
Read more | Last updated Feb 07, 2020
At Ombudsman Services, one of our key priorities for 2020 is to improve understanding and awareness of how, why and when to bring a complaint to us.
Read more | Last updated Jan 31, 2020
Homes and businesses up and down the country are set to benefit from much faster and more reliable fibre broadband, under major proposals set out today by Ofcom:
Read more | Last updated Jan 08, 2020
The Consumer Scotland Bill sets out to strengthen the provision of essential services and consumer rights in Scotland.
Read more | Dec 31, 2019
Ofgem has appointed British Gas to take on supplying Breeze Energy’s 18,000 domestic customers.
Read more | Last updated Dec 23, 2019
Money Saving Expert has published a report which calls for ‘a radical change to an outdated and archaic rule’, which sees consumers waiting eight weeks before they can escalate a complaint to an ombudsman.
Read more | Nov 06, 2019