News | Ombudsman Services

Simplicity Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy open with us at the time the company ceased trading on 27 January 2021.

Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Green Network Energy open with us when the company ceased trading on 27 January 2021.

Simplicity Energy & Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy or Green Network Energy open with us at the time both companies ceased trading on 27 January 2021.

Response to Ofcom’s research on telecoms affordability | Dec 2020

New Ofcom research has revealed the challenges and tough choices many telecoms customers are facing this year (Dec 2020)

Christmas Opening Hours 2020

Our christmas opening hours are now confirmed for the 2020 festive period.

Response to the government’s Energy White Paper | Dec 2020

The UK government set out plans to “clean up” the energy system and keep energy bills affordable as part of the transition to net zero carbon by 2050.

Yorkshire Energy: advice for customers and update on complaints

A copy of an email/letter that we have sent to customers who had a complaint about Yorkshire Energy open with us at the time the company ceased trading on 2 December 2020.

Response to Energy UK’s Vulnerability Commitment | Dec 2020

Trade association Energy UK has today (Tuesday 1 December) launched its Vulnerability Commitment, under which suppliers serving nearly three quarters of the domestic market have pledged to improve the support they provide to vulnerable households.

Give SMEs access to redress to boost recovery

Policymakers are being urged to give any SME with an unresolved energy or telecoms complaint access to independent redress. Ombudsman Services, which handles complaints in both sectors, says the move would boost the post-Covid economic recovery by helping small and medium-sized firms survive and thrive.

Tonik Energy: advice for customers and update on complaints

A copy of an email/letter that we have sent to customers who had a complaint about Tonik Energy open with us at the time the company ceased trading on 6 October 2020.