News | Ombudsman Services

Ombudsman Services conference 2019: The highlights

Our first conference was held in London earlier this week, with a focus on putting consumers at the heart of markets and driving behavioural change within businesses to build consumer trust and confidence.

Consumer gripes increase but many complaints go unheard by businesses

Consumers have nearly twice as many gripes about businesses as last year but are increasingly choosing not to complain directly to the company concerned, according to new research.

Response to Citizens Advice vulnerability report

Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.

Energy complaints: Switching now second only to billing

Switching has overtaken customer service as a source of unresolved complaints about energy suppliers and is now second only to billing, according to the Energy Ombudsman.

You can now sign in straight from our website

Want to check the progress of your case, upload more evidence, ask us a question or send us a message? You can now sign in straight from our website.

Energy suppliers to face tough new entry tests

Ofgem has today announced that new tests for energy suppliers entering the market will be rolled out from June this year. Companies applying for a licence to supply energy will have to demonstrate a number of things to changes which will help drive up standards for customers and reduce the risk of supplier failure.

Automatic broadband compensation: Five things you might not know

New measures entitling consumers to automatic compensation when they experience broadband problems took effect last week.

High-quality, reliable communications services for all

At Ombudsman Services we are keen to play a role in ensuring that the communications sector works for everyone. That’s why we’re welcoming a plan, published by a group of communications sector experts, that calls for all consumers to have access to affordable, reliable broadband and phone services.

How good are energy suppliers at handling complaints?

As the Energy Ombudsman we’re here to help consumers, but part of our role is also to help businesses put things right quickly and effectively

International Women’s Day: #BalanceForBetter

To mark International Women’s Day, we’re reflecting on our ongoing efforts to build a better balance through bringing talented men and women together at all levels of the organisation.