Keep up to date with the latest news from Ombudsman Services.
It was announced on Tuesday 13 August 2019 that Solarplicity Supply Limited had ceased to trade.
Read more | Last updated Oct 30, 2019
Below is a copy of a communication that we sent on Thursday 24 October to customers who had a complaint about Toto Energy open with us at the time of the company's collapse the previous day.
Read more | Last updated Oct 24, 2019
It was announced on Friday 6 September 2019 that Eversmart Energy had ceased trading.
Read more | Last updated Sep 13, 2019
Matthew Vickers, chief executive at the Energy Ombudsman, responds to the news that Eversmart Energy has ceased trading.
Read more | Sep 06, 2019
Ofgem has today announced that Solarplicity Supply Limited, an energy supplier with around 7,500 domestic customers and fewer than 500 business customers, has ceased to trade.
Read more | Aug 13, 2019
Ombudsman Services has today (Friday August 9) been informed that Solarplicity customers (this could be some, few or all customers) may have had a payment or even a double payment taken.
Read more | Aug 09, 2019
Ofgem has today announced that the energy price cap, which protects around 11 million default tariff customers, will fall this winter by £75 due to lower wholesale energy prices.
Read more | Aug 07, 2019
On Monday 29 July 2019 it was announced that TOTO Energy would be taking on the majority of Solarplicity’s customers in the coming days.
Read more | Jul 24, 2019
Our first conference was held in London earlier this week, with a focus on putting consumers at the heart of markets and driving behavioural change within businesses to build consumer trust and confidence.
Read more | Jun 27, 2019
Consumers have nearly twice as many gripes about businesses as last year but are increasingly choosing not to complain directly to the company concerned, according to new research.
Read more | Jun 21, 2019