Keep up to date with the latest news from Ombudsman Services.
Covid-19 prompted an unprecedented drop in complaining as consumers mellowed and showed companies more patience during lockdown, a survey has found.
The average number of complaints per person plummeted from 3.7 pre-lockdown to just 0.95 in May – by far the lowest number in the seven-year history of the Consumer Action Monitor report.
Read more | Aug 06, 2020
The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.
Read more | Aug 03, 2020
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by Ofcom.
Read more | Jul 28, 2020
People suffering should be treated fairly and given the right support by communications providers, under best practice industry guidance issued by Ofcom today.
Read more | Jul 23, 2020
Back in April, at the height of lockdown, we notified consumers and microbusinesses wanting to log an energy or communications complaint with us that we were making some temporary changes to our processes. We now provide a further update on the changes and adaptations we have made in response to Coronavirus.
Read more | Jul 01, 2020
Regulator Ofgem has today (Wednesday 8 April) published a blog post and open letters to energy suppliers and networks, setting out its expectations of the industry during the disruption caused by Covid-19.
The letters set out what is “high priority and must be delivered” by businesses.
Read more | Apr 08, 2020
We hope as you read this, you are safe and well. We’re here to support and to do our bit as we face into unprecedented times with different challenges emerging for customers, for suppliers, the government and for us too.
Read more | Last updated Apr 06, 2020
The UK’s major telecoms providers have agreed a set of important commitments to support and protect vulnerable consumers and those who may become vulnerable due to circumstances arising from Covid-19, the government has announced.
Read more | Last updated Mar 30, 2020
New emergency measures with the energy industry have been agreed by the government to protect the domestic energy supply of those most in need during the disruption caused by COVID-19.
Read more | Mar 19, 2020
Our latest statement regarding the business impacts of Coronavirus.
Read more | Mar 16, 2020