We can help with a range of problems related to the price of energy, however unless you think your supplier is charging more than is allowed under Ofgem’s price cap, we won’t be able to consider complaints about the actual price of energy.

For more information about the support that is available if you are struggling to pay your energy bills, we recommend visiting the Citizens Advice website or talking directly to your supplier.

News

Keep up to date with the latest news from Ombudsman Services.

MoneyPlus Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about MoneyPlus Energy open with us at the time the company ceased trading on 07 September 2021.

Read more | Sep 14, 2021

Hub Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Hub Energy open with us at the time the company ceased trading on 08 August 2021.

Read more | Aug 16, 2021

Ombudsman Services recognised as one of the UK’s Best Workplaces for 2021

Ombudsman Services made the 2021 Best Workplaces list, published by Great Place to Work® UK

Read more | May 06, 2021

Ombudsman Services responds to Which? report on Alternative Dispute Resolution

Ombudsman Services, which runs ombudsman schemes in the energy and telecoms sectors, has welcomed a report by consumer rights champion Which? on Alternative Dispute Resolution (ADR).

Read more | Apr 19, 2021

Credit balance refunds: Putting money back in consumers’ pockets

Ofgem unveiled proposed changes today which could mean up to £1.4 billion in total (around £65 per household) being returned to consumers.

Read more | Mar 17, 2021

Net zero: Consumers want 'green' action from energy and telecoms providers

Consumers care what energy and telecoms providers are doing to protect the environment and want them to take action on net zero in a post-pandemic world, according to the seventh annual Consumer Action Monitor (CAM) report by not-for-profit complaint handling body, Ombudsman Services.

Read more | Mar 09, 2021

Simplicity Energy: Advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy open with us at the time the company ceased trading on 27 January 2021.

Read more | Feb 12, 2021

Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Green Network Energy open with us when the company ceased trading on 27 January 2021.

Read more | Feb 12, 2021

Simplicity Energy & Green Network Energy: advice for consumers and update on complaints

A copy of an email/letter that we have sent to consumers who had a complaint about Simplicity Energy or Green Network Energy open with us at the time both companies ceased trading on 27 January 2021.

Read more | Jan 29, 2021

Response to Ofcom’s research on telecoms affordability | Dec 2020

New Ofcom research has revealed the challenges and tough choices many telecoms customers are facing this year (Dec 2020)

Read more | Dec 18, 2020