Keep up to date with the latest news from Ombudsman Services.
A copy of an email/letter that we have sent to customers who had a complaint about Tonik Energy open with us at the time the company ceased trading on 6 October 2020.
Read more | Last updated Oct 15, 2020
This Autumn we'll publish the 2020 Consumer Action Monitor, a trusted and respected barometer of customer service and customer experience in Great Britain.
Read more | Sep 02, 2020
New research by Ofcom highlights which phone and broadband companies are providing their customers with the best and worst service. Ed Dodman, Director of Regulatory Affairs at Ombudsman Services, has responded with our comments.
Read more | Aug 21, 2020
Ofgem has today announced that the energy price cap will fall by £84 to £1,042 a year from October – the lowest level since the cap was introduced last year.
Read more | Aug 07, 2020
Covid-19 prompted an unprecedented drop in complaining as consumers mellowed and showed companies more patience during lockdown, a survey has found.
The average number of complaints per person plummeted from 3.7 pre-lockdown to just 0.95 in May – by far the lowest number in the seven-year history of the Consumer Action Monitor report.
Read more | Aug 06, 2020
The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.
Read more | Aug 03, 2020
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by Ofcom.
Read more | Jul 28, 2020
People suffering should be treated fairly and given the right support by communications providers, under best practice industry guidance issued by Ofcom today.
Read more | Jul 23, 2020
Back in April, at the height of lockdown, we notified consumers and microbusinesses wanting to log an energy or communications complaint with us that we were making some temporary changes to our processes. We now provide a further update on the changes and adaptations we have made in response to Coronavirus.
Read more | Jul 01, 2020
Regulator Ofgem has today (Wednesday 8 April) published a blog post and open letters to energy suppliers and networks, setting out its expectations of the industry during the disruption caused by Covid-19.
The letters set out what is “high priority and must be delivered” by businesses.
Read more | Apr 08, 2020