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CORONAVIRUS: Please be aware that new and existing cases may now be affected as a result of the impact of coronavirus. Essential customer issues and emergency cases are now being prioritised, whilst others may need to be put on hold. Please bear with us and we will keep you updated. Thanks in advance for your understanding and patience. Read more

News

Keep up to date with the latest news from Ombudsman Services.

High-quality, reliable communications services for all

High-quality, reliable communications services for all

At Ombudsman Services we are keen to play a role in ensuring that the communications sector works for everyone. That’s why we’re welcoming a plan, published by a group of communications sector experts, that calls for all consumers to have access to affordable, reliable broadband and phone services.

Read more | Mar 22, 2019

How good are energy suppliers at handling complaints?

As the Energy Ombudsman we’re here to help consumers, but part of our role is also to help businesses put things right quickly and effectively

Read more | Mar 12, 2019

International Women’s Day: #BalanceForBetter

To mark International Women’s Day, we’re reflecting on our ongoing efforts to build a better balance through bringing talented men and women together at all levels of the organisation.

Read more | Mar 08, 2019

Putting consumers before competition

As an ombudsman, part of our long-term mission is to help reduce and ultimately end consumer detriment. That’s why we were encouraged by the UK competition watchdog’s recent announcement that it wants to put consumers at the heart of the competition regime.

Read more | Mar 07, 2019

Ofcom update: Broadband speeds from 1 March 2019

Residential and business customers purchasing broadband from 1 March 2019 are set to benefit from a revision of Ofcom codes of practice - but it’s not compulsory for providers to sign up.

Read more | Feb 27, 2019

Three Mobile chooses Ombudsman Services for dispute resolution

Mobile network operator Three has made Ombudsman Services its third-party alternative dispute resolution (ADR) provider for a further two years, following a competitive tender process.

Read more | Feb 12, 2019

Energy supplier One Select ceases to trade

One Select, an energy supplier with about 36,000 domestic customers, has ceased to trade.

Energy regulator Ofgem says it will choose a new supplier as quickly as possible to take on One Select’s customers.

Read more | Dec 10, 2018

Vickers confirmed as head of Ombudsman Services

The new head of the UK’s largest multi-sector ombudsman says the organisation is modernising and innovating in order to stay relevant to consumers and businesses.

Matthew Vickers has been confirmed as chief executive and chief ombudsman at Ombudsman Services, succeeding Lewis Shand-Smith who is standing down after 10 years.

Read more | Dec 03, 2018

Spark Energy ceases trading: our advice to consumers

Spark Energy Supply Limited, a domestic energy supplier with about 290,000 customers, has ceased trading.

Read more | Nov 23, 2018

Statement on the collapse of Extra Energy

Extra Energy, an energy supplier with around 108,000 domestic and 21,000 business customers, has ceased trading.

Read more | Nov 11, 2018