Keep up to date with the latest news from Ombudsman Services.
At Ombudsman Services, one of our key priorities for 2020 is to improve understanding and awareness of how, why and when to bring a complaint to us.
Read more | Last updated Jan 31, 2020
Homes and businesses up and down the country are set to benefit from much faster and more reliable fibre broadband, under major proposals set out today by Ofcom:
Read more | Last updated Jan 08, 2020
The Consumer Scotland Bill sets out to strengthen the provision of essential services and consumer rights in Scotland.
Read more | Dec 31, 2019
Ofgem has appointed British Gas to take on supplying Breeze Energy’s 18,000 domestic customers.
Read more | Last updated Dec 23, 2019
Money Saving Expert has published a report which calls for ‘a radical change to an outdated and archaic rule’, which sees consumers waiting eight weeks before they can escalate a complaint to an ombudsman.
Read more | Nov 06, 2019
With Halloween upon us once again, it’s time to break out the pumpkins, scary costumes and sweets for trick or treating. However, much like ghosts during winter your bills can start to creep up on you and give you a scare. So, in the spirit of the spooky season, let’s take a look at how we can help bring your bills down this winter.
Read more | Oct 31, 2019
It was announced on Tuesday 13 August 2019 that Solarplicity Supply Limited had ceased to trade.
Read more | Last updated Oct 30, 2019
Below is a copy of a communication that we sent on Thursday 24 October to customers who had a complaint about Toto Energy open with us at the time of the company's collapse the previous day.
Read more | Last updated Oct 24, 2019
It was announced on Friday 6 September 2019 that Eversmart Energy had ceased trading.
Read more | Last updated Sep 13, 2019
Matthew Vickers, chief executive at the Energy Ombudsman, responds to the news that Eversmart Energy has ceased trading.
Read more | Sep 06, 2019