News | Ombudsman Services

Solarplicity collapse: advice for customers and update on complaints (UPDATED)

It was announced on Tuesday 13 August 2019 that Solarplicity Supply Limited had ceased to trade.

Toto Energy collapses: advice for affected customers

Below is a copy of a communication that we sent on Thursday 24 October to customers who had a complaint about Toto Energy open with us at the time of the company's collapse the previous day.

Eversmart Energy: advice for affected customers (UPDATED)

It was announced on Friday 6 September 2019 that Eversmart Energy had ceased trading.

Eversmart Energy: media statement

Matthew Vickers, chief executive at the Energy Ombudsman, responds to the news that Eversmart Energy has ceased trading.

Statement on the collapse of Solarplicity Supply Ltd

Ofgem has today announced that Solarplicity Supply Limited, an energy supplier with around 7,500 domestic customers and fewer than 500 business customers, has ceased to trade.

Solarplicity update [Aug 09, 2019]

Ombudsman Services has today (Friday August 9) been informed that Solarplicity customers (this could be some, few or all customers) may have had a payment or even a double payment taken.

Our take on the energy price cap reduction

Ofgem has today announced that the energy price cap, which protects around 11 million default tariff customers, will fall this winter by £75 due to lower wholesale energy prices.

Solarplicity and TOTO Energy: Update for customers

On Monday 29 July 2019 it was announced that TOTO Energy would be taking on the majority of Solarplicity’s customers in the coming days.

Ombudsman Services conference 2019: The highlights

Our first conference was held in London earlier this week, with a focus on putting consumers at the heart of markets and driving behavioural change within businesses to build consumer trust and confidence.

Consumer gripes increase but many complaints go unheard by businesses

Consumers have nearly twice as many gripes about businesses as last year but are increasingly choosing not to complain directly to the company concerned, according to new research.