News

Response to energy price cap reduction

Energy bills are to fall for millions of British households this April, after regulator Ofgem announced it would be lowering price caps.

WATCH: When can I complain to Ombudsman Services?

At Ombudsman Services, one of our key priorities for 2020 is to improve understanding and awareness of how, why and when to bring a complaint to us.

Ombudsman Services welcomes Ofcom’s full-fibre broadband proposals

Homes and businesses up and down the country are set to benefit from much faster and more reliable fibre broadband, under major proposals set out today by Ofcom:

Consumer Scotland set to strengthen consumer rights

The Consumer Scotland Bill sets out to strengthen the provision of essential services and consumer rights in Scotland.

British Gas appointed to take on Breeze Energy customers

Ofgem has appointed British Gas to take on supplying Breeze Energy’s 18,000 domestic customers.

Money Saving Expert report calls for faster access to redress

Money Saving Expert has published a report which calls for ‘a radical change to an outdated and archaic rule’, which sees consumers waiting eight weeks before they can escalate a complaint to an ombudsman.

5 terrifying ways you might be losing money this Halloween

With Halloween upon us once again, it’s time to break out the pumpkins, scary costumes and sweets for trick or treating. However, much like ghosts during winter your bills can start to creep up on you and give you a scare. So, in the spirit of the spooky season, let’s take a look at how we can help bring your bills down this winter.