Keep up to date with the latest news from Ombudsman Services.
Ofgem has today announced that Solarplicity Supply Limited, an energy supplier with around 7,500 domestic customers and fewer than 500 business customers, has ceased to trade.
Read more | Aug 13, 2019
Ombudsman Services has today (Friday August 9) been informed that Solarplicity customers (this could be some, few or all customers) may have had a payment or even a double payment taken.
Read more | Aug 09, 2019
Ofgem has today announced that the energy price cap, which protects around 11 million default tariff customers, will fall this winter by £75 due to lower wholesale energy prices.
Read more | Aug 07, 2019
On Monday 29 July 2019 it was announced that TOTO Energy would be taking on the majority of Solarplicity’s customers in the coming days.
Read more | Jul 24, 2019
Our first conference was held in London earlier this week, with a focus on putting consumers at the heart of markets and driving behavioural change within businesses to build consumer trust and confidence.
Read more | Jun 27, 2019
Consumers have nearly twice as many gripes about businesses as last year but are increasingly choosing not to complain directly to the company concerned, according to new research.
Read more | Jun 21, 2019
Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.
Read more | May 17, 2019
Switching has overtaken customer service as a source of unresolved complaints about energy suppliers and is now second only to billing, according to the Energy Ombudsman.
Read more | Apr 18, 2019
Want to check the progress of your case, upload more evidence, ask us a question or send us a message? You can now sign in straight from our website.
Read more | Apr 16, 2019
Ofgem has today announced that new tests for energy suppliers entering the market will be rolled out from June this year. Companies applying for a licence to supply energy will have to demonstrate a number of things to changes which will help drive up standards for customers and reduce the risk of supplier failure.
Read more | Apr 11, 2019