If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

News

Keep up to date with the latest news from Ombudsman Services.

British Gas appointed to take on Breeze Energy customers

Ofgem has appointed British Gas to take on supplying Breeze Energy’s 18,000 domestic customers.

Read more | Last updated Dec 23, 2019

Money Saving Expert report calls for faster access to redress

Money Saving Expert has published a report which calls for ‘a radical change to an outdated and archaic rule’, which sees consumers waiting eight weeks before they can escalate a complaint to an ombudsman.

Read more | Nov 06, 2019

5 terrifying ways you might be losing money this Halloween

With Halloween upon us once again, it’s time to break out the pumpkins, scary costumes and sweets for trick or treating. However, much like ghosts during winter your bills can start to creep up on you and give you a scare. So, in the spirit of the spooky season, let’s take a look at how we can help bring your bills down this winter.

Read more | Oct 31, 2019

Solarplicity collapse: advice for customers and update on complaints (UPDATED)

It was announced on Tuesday 13 August 2019 that Solarplicity Supply Limited had ceased to trade.

Read more | Last updated Oct 30, 2019

Toto Energy collapses: advice for affected customers

Below is a copy of a communication that we sent on Thursday 24 October to customers who had a complaint about Toto Energy open with us at the time of the company's collapse the previous day.

Read more | Last updated Oct 24, 2019

Eversmart Energy: advice for affected customers (UPDATED)

It was announced on Friday 6 September 2019 that Eversmart Energy had ceased trading.

Read more | Last updated Sep 13, 2019

Eversmart Energy: media statement

Matthew Vickers, chief executive at the Energy Ombudsman, responds to the news that Eversmart Energy has ceased trading.

Read more | Sep 06, 2019

Statement on the collapse of Solarplicity Supply Ltd

Ofgem has today announced that Solarplicity Supply Limited, an energy supplier with around 7,500 domestic customers and fewer than 500 business customers, has ceased to trade.

Read more | Aug 13, 2019

Solarplicity update [Aug 09, 2019]

Ombudsman Services has today (Friday August 9) been informed that Solarplicity customers (this could be some, few or all customers) may have had a payment or even a double payment taken.

Read more | Aug 09, 2019

Our take on the energy price cap reduction

Ofgem has today announced that the energy price cap, which protects around 11 million default tariff customers, will fall this winter by £75 due to lower wholesale energy prices.

Read more | Aug 07, 2019