Keep up to date with the latest news from Ombudsman Services.
Ofgem has today announced that new tests for energy suppliers entering the market will be rolled out from June this year. Companies applying for a licence to supply energy will have to demonstrate a number of things to changes which will help drive up standards for customers and reduce the risk of supplier failure.
Read more | Apr 11, 2019
New measures entitling consumers to automatic compensation when they experience broadband problems took effect last week.
Read more | Apr 09, 2019
High-quality, reliable communications services for all
At Ombudsman Services we are keen to play a role in ensuring that the communications sector works for everyone. That’s why we’re welcoming a plan, published by a group of communications sector experts, that calls for all consumers to have access to affordable, reliable broadband and phone services.
Read more | Mar 22, 2019
As the Energy Ombudsman we’re here to help consumers, but part of our role is also to help businesses put things right quickly and effectively
Read more | Mar 12, 2019
To mark International Women’s Day, we’re reflecting on our ongoing efforts to build a better balance through bringing talented men and women together at all levels of the organisation.
Read more | Mar 08, 2019
As an ombudsman, part of our long-term mission is to help reduce and ultimately end consumer detriment. That’s why we were encouraged by the UK competition watchdog’s recent announcement that it wants to put consumers at the heart of the competition regime.
Read more | Mar 07, 2019
Residential and business customers purchasing broadband from 1 March 2019 are set to benefit from a revision of Ofcom codes of practice - but it’s not compulsory for providers to sign up.
Read more | Feb 27, 2019
Mobile network operator Three has made Ombudsman Services its third-party alternative dispute resolution (ADR) provider for a further two years, following a competitive tender process.
Read more | Feb 12, 2019
One Select, an energy supplier with about 36,000 domestic customers, has ceased to trade.
Energy regulator Ofgem says it will choose a new supplier as quickly as possible to take on One Select’s customers.
Read more | Dec 10, 2018
The new head of the UK’s largest multi-sector ombudsman says the organisation is modernising and innovating in order to stay relevant to consumers and businesses.
Matthew Vickers has been confirmed as chief executive and chief ombudsman at Ombudsman Services, succeeding Lewis Shand-Smith who is standing down after 10 years.
Read more | Dec 03, 2018