News | Ombudsman Services

Statement on the collapse of Extra Energy

Extra Energy, an energy supplier with around 108,000 domestic and 21,000 business customers, has ceased trading.

Ofgem confirms energy price cap

Ofgem has confirmed that the energy price cap will come into force on 1 January 2019.

The cap will be set at £1,137 per year for a typical dual fuel customer paying by direct debit, offering price protection for 11 million consumers on poor value default tariffs.

Vulnerability: one definition to rule them all?

Vulnerability was one of the main discussion points at the fringe event we held at the Conservative Party conference earlier this month.

The debate focused on how best to define, identify and serve vulnerable consumers.

Ombudsman Services takes seat on government-backed housing group

Ombudsman Services is part of a new working group of housing experts tasked by the government with helping to raise standards across the property agent sector.

Responsible technology: think-tank calls for independent digital regulation

Technology think-tank Doteveryone has set out its vision for a new independent regulatory body to provide oversight of the internet.

New telecoms industry rules: key points for consumers

Wide-ranging new rules designed to give consumers greater protection came into force for the telecoms industry earlier this week.

Five things we learned at the Labour conference

Earlier this week we held a fringe event at the Labour Party conference, called Transforming UK Markets to Work for Consumers.

Chief Executive Matt Vickers comments on the Citizens Advice report about customer loyalty

Commenting on a new Citizens Advice report out today, which reveals that customers are losing out on over £4bn a year by staying loyal to companies, Ombudsman Services chief executive Matthew Vickers said..

Energy Ombudsman statement on Ofgem's complaints survey

Ofgem has today published its biennial complaints survey, which looks at how effectively larger energy suppliers are handling complaints compared to two years ago. Matthew Vickers, Chief Executive at the Energy Ombudsman, comments.

£750 billion of purchases under-protected every year

More than half (59%) of all purchases made in 2017 were in sectors without adequate levels of consumer protection, a new report by Ombudsman Services (OS) has found.