If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a 'Supplier of Last Resort' to take over as your new supplier. Until that time we appreciate your patience and recommend you take a meter reading.

More information on our SoLR process is available here.

News

Keep up to date with the latest news from Ombudsman Services.

BBC TV Licensing appoints Ombudsman Services to handle complaints

BBC TV Licensing has joined Ombudsman Services who will provide independent dispute resolution for its customers from 2 November 2017. This replaces the previous arrangement where the BBC Trust was the final escalation point for complaints and was necessary as the Trust is no longer in existence.

Read more | Jan 11, 2018

Economy Energy ceases trading

Economy Energy, an energy supplier with about 235,000 domestic customers, has ceased trading.

Read more | Jan 08, 2018