The impact of COVID-19 means some customers may experience delays in our service and we’d like to apologise if you're affected. We're working hard to ensure all cases are fully investigated and we'd like to thank you for your patience as we continue to adjust to these challenging times. You should Contact Us as soon as possible if your personal circumstances have changed or your services have been impacted.

Customer service complaints: We can help.

Do you have a customer service complaint with your provider? If you and your provider can’t find a suitable resolution for your customer service issue, you can escalate your complaint to us.

Customer service complaints in the energy sector.

If you have an unresolved customer service complaint about your gas or electricity supplier, we may be able to help. We are approved by the energy regulator Ofgem to independently handle disputes between companies and their consumers.

The most common types of customer service complaints are about:

  1. Quality of customer service.
  2. Request not actioned.
  3. Misinformation.

Customer service complaints in the communications sector.

Have an unresolved customer service complaint about your landline, mobile phone, broadband or tv provider? We may be able to help. We are approved by Ofcom to independently handle disputes between consumers and communications providers who are signed up to our scheme.

The most common types of customer service complaints are about:

  1. Quality of customer service.
  2. Request not actioned.
  3. Misinformation.