Metro Communications is one of the 1450 communication providers signed up to our scheme.
We operate within the entire communication sector.
We’ve resolved over 70,000 complaints about communications providers.
We resolve complaints involving a wide variety of issues.
Typical goodwill payment £68.28. Ruled over £3 million in compensation.
We ask providers to recognise when they have let customers down.
*Ombudsman Services Management Information 2016 and 2017
There are a number of things you need to do before you can complain to us about Metro Communications.
Contact Metro Communications to log a formal complaint when you notice an issue.
Document and gather any evidence as you log your complaint.
Allow eight weeks for Metro Communications to investigate or wait to receive a deadlock letter from them.