Metro Communications: we can review your complaint.

If you have an unresolved complaint about a communications or energy product or service we may be able to help.

Helping to improve customer service in the communications sector.


Metro Communications is one of the 1450 communication providers signed up to our scheme.

We operate within the entire communication sector.


We’ve resolved over 70,000 complaints about communications providers.

We resolve complaints involving a wide variety of issues.


Typical goodwill payment £68.28. Ruled over £3 million in compensation.

We ask providers to recognise when they have let customers down.

*Ombudsman Services Management Information 2016 and 2017

Ready to submit a complaint about Metro Communications?

There are a number of things you need to do before you can complain to us about Metro Communications.

Start your complaint with us

Get in touch with Metro Communications


How to complain about Metro Communications.


Contact Metro Communications to log a formal complaint when you notice an issue.


Document and gather any evidence as you log your complaint.


Allow eight weeks for Metro Communications to investigate or wait to receive a deadlock letter from them.

After that you can escalate it to us.

View our full complaint process

We resolve communications sector complaints about all sorts of things

  • Billing
  • Customer Service
  • Installations / delays
  • Switching suppliers
  • Loss of service
  • Sales
Browse our most common issues