We resolved 77% of communications complaints in under 4 weeks in 2018.
We operate within the entire communication sector.
We resolved 21,251 complaints about communications providers in 2018.
We resolve complaints involving a wide variety of issues.
£68.28 was the typical goodwill payment awarded to consumers in 2016/2017.*
We ask providers to recognise when they have let customers down.
*Ombudsman Services Management Information 2016 and 2017
We can ask companies to carry out a number of things: